Rona

1. Community
2. Support Forum
3. Business pro applied to my personal account and not my enterprise

Hi Adam,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• March 18, 2025 21:30
• 0 votes

1. Community
2. Support Forum
3. error: This item could not be moved because it is a synced item under root.

Hi Roshelle, Welcome to Box Community and glad to assist!  It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal ...

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• Rona
• March 18, 2025 21:28
• 0 votes

1. Community
2. Support Forum
3. Change email address?

Hi Thomas,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• March 18, 2025 21:26
• 0 votes

1. Community
2. Support Forum
3. Bug - Incorrect Redirect URI in the UI

Hi there,  Welcome to Box Community and glad to assist!  To get the answer to your question, please reach out to our Developer team and post it via this link. Thanks for posting! 

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• Rona
• March 18, 2025 21:25
• Edited
• 0 votes

1. Community
2. Support Forum
3. unable to download or open file from Box desktop app

Hi there,  Welcome to Box Community and glad to assist!  For more details, please answer us the following:  Can you attach a screenshot of your error? Your current Box Desktop App version and your...

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• Rona
• March 18, 2025 21:22
• 0 votes

1. Community
2. Support Forum
3. Can't log in

Hi there,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• March 18, 2025 21:12
• 0 votes

1. Community
2. Support Forum
3. Password Help

Hi Joshua,  Welcome to Box Community and glad to assist!  To setup your password, please follow this process:  Visit https://app.box.com/reset and enter the email address associated with your Box ...

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• Rona
• March 18, 2025 21:09
• 0 votes

1. Community
2. Support Forum
3. Merge two accounts

Hi Joanna,  Welcome to Box Community and glad to assist!  As of this writing, Box does not merge free and paid Box accounts. Meanwhile, could you tell us the reason behind merging your Box accounts...

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• Rona
• March 18, 2025 21:01
• Edited
• 0 votes

1. Community
2. Support Forum
3. Getting 403 error for getting file content

Hi there,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• March 18, 2025 20:56
• 0 votes

1. Community
2. Support Forum
3. Mac user stuck on "Device Security Check

Hi Mary,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and a member from Box Support will be in touch. Thanks for ...

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• Rona
• March 18, 2025 20:55
• 0 votes