Rona

1. Community
2. Support Forum
3. Storage is not Full

Hi Christy, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• February 17, 2024 00:26
• 0 votes

1. Community
2. Support Forum
3. Please run the storage script to fix storage count. Thank you!

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• February 17, 2024 00:25
• 0 votes

1. Community
2. Support Forum
3. Changing email adress in Entra creates secondary email adress in Box . How can we change that to update primary adress?

Hi Dirk,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 16, 2024 21:42
• 0 votes

1. Community
2. Support Forum
3. Overcharge

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• February 16, 2024 21:40
• 0 votes

1. Community
2. Support Forum
3. Como administradora no me permite hacer cambios en usuarios

Hi Silvia,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Eng...

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• Rona
• February 16, 2024 21:34
• 0 votes

1. Community
2. Support Forum
3. Urgent

Hi Anton, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• February 16, 2024 21:32
• 0 votes

1. Community
2. Support Forum
3. Phone Number Changed, can't access 2FA

Hi there,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 16, 2024 21:01
• 0 votes

1. Community
2. Support Forum
3. Adding a managed user error

Hi Ken,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 16, 2024 20:59
• 0 votes

1. Community
2. Support Forum
3. Deleted files but free space didn't reclaimed

Hi Jason, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• February 16, 2024 20:35
• 0 votes

1. Community
2. Support Forum
3. Used space is wrong

Hi Chris, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• February 16, 2024 20:34
• 0 votes