Rona

1. Community
2. Support Forum
3. MFA Reset needed

Hi Ryan,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• February 01, 2024 14:24
• 0 votes

1. Community
2. Support Forum
3. Insufficient Permissions

Hi Darby,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• January 31, 2024 22:09
• 0 votes

1. Community
2. Support Forum
3. changed my phone number and cant access box

Hi there,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• January 31, 2024 22:07
• 0 votes

1. Community
2. Support Forum
3. Administrator changing email address

Hi Jeff,  Welcome to Box Community and glad to assist!  Due to Box's zero-trust enhancement Admins will no longer be able to change an existing email address to be a public or unverified domains (s...

• View comment
• Rona
• January 31, 2024 22:02
• 0 votes

1. Community
2. Support Forum
3. I am having error or unable to change ownership of by box folders to another individual.

Hi Amy,  Welcome to Box Community and glad to assist!  To be able transfer the folder ownership is only available for the folder owner. Are you attempting to change the ownership of a folder you're...

• View comment
• Rona
• January 31, 2024 20:42
• 0 votes

1. Community
2. Support Forum
3. Files not synching with Box Drive installed on Mac

Hi Kent,  Welcome to Box Community and glad to assist!  To utilize Box Drive, please make sure you're running the latest version of Box Drive. If not, please do update the latter.  To install the ...

• View comment
• Rona
• January 31, 2024 20:32
• 0 votes

1. Community
2. Support Forum
3. I am receiving an error message when trying to share a folder

Hi Michelle,  Welcome to Box Community and glad to assist!  Can you check it with your colleagues first and verify if this type of restriction is enabled in their end instead?  We'd love to further...

• View comment
• Rona
• January 31, 2024 20:23
• 0 votes

1. Community
2. Support Forum
3. I cancelled my account a month ago and I just got charged

Hi Greg,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!  

• View comment
• Rona
• January 31, 2024 20:18
• 0 votes

1. Community
2. Support Forum
3. Open Support Case

Hi Taylor,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• January 31, 2024 19:59
• 0 votes

1. Community
2. Support Forum
3. File Missing

Hi Athira,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• January 31, 2024 19:57
• 0 votes