Rona

1. Community
2. Support Forum
3. I would like to cancel the account for Wren Design.

Hi Elizabeth,  Welcome to Box Community and glad to help!  There are two ways you can cancel your Box subscription:  Go over to this article and follow the self-serve option to end your Box subscr...

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• Rona
• September 13, 2023 19:07
• 0 votes

1. Community
2. Support Forum
3. No free space as there should be

Hi Scott,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happe...

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• Rona
• September 13, 2023 19:06
• 0 votes

1. Community
2. Support Forum
3. Upgrade

Hi there,  Welcome to Box Community and glad to help!  As for your upgrade issue, we encourage you to reach out to our Sales team instead (https://www.box.com/pricing). Rest assured that a member o...

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• Rona
• September 13, 2023 19:04
• 0 votes

1. Community
2. Support Forum
3. Access Issues

Hi Loreal,  Welcome to Box Community and glad to help!  What was the method of sharing the file, a shared link URL or collaboration invite?Also, what do you see when accessing the file? You may att...

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• Rona
• September 13, 2023 19:03
• 0 votes

1. Community
2. Support Forum
3. Where is the forget password link

Hi Dong Liu,  Welcome to Box Community and glad to help!  When you go to https://forum.box.com/ and click "Log In" at the top right corner, you'll be prompted to create an account. Did you successf...

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• Rona
• September 12, 2023 23:05
• 0 votes

1. Community
2. Support Forum
3. Confirmation email fails to send

Hi David,  Welcome to Box Community and glad to help!  For your colleague's trouble receiving the confirmation email for the account creation. Please have the user to run these troubleshooting step...

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• Rona
• September 12, 2023 22:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. I am unable to create a password.

Hi Roger,  Welcome to Community and glad to help! For additional context, can you elaborate your issue creating a password?  We'd love to further assist!   

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• Rona
• September 12, 2023 22:47
• 0 votes

1. Community
2. Support Forum
3. How many times has my document been downloaded or viewed

Hi Tania,  Welcome to Box Community and glad to help!  It shows that you're currently subscribed to a free personal Box account. And in order to track your file activities, you may want to consider...

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• Rona
• September 12, 2023 22:43
• Edited
• 0 votes

1. Community
2. Support Forum
3. Recover my deleted photos and videos

Hi Moses,  Welcome to Box Community and glad to help! Please go over to your trash/bin icon to recover your deleted files.  To restore specific items in Trash: The steps below apply whether you’re ...

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• Rona
• September 12, 2023 22:04
• 0 votes

1. Community
2. Support Forum
3. Cancel Subscription

Hi Douglas,  Welcome to Box Community and glad to help!  There are two ways you can cancel your Box account:  Go over to this article and follow the self-serve option to end your Box subscription....

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• Rona
• September 12, 2023 22:00
• 0 votes