Rona

1. Community
2. Support Forum
3. E-mail verification not working

Hi there, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• September 08, 2023 14:06
• 0 votes

1. Community
2. Support Forum
3. Storage count incorrect

Hi there,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you ha...

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• Rona
• September 08, 2023 14:04
• 0 votes

1. Community
2. Support Forum
3. getting denied access to commercial field service boxes

Hi Gary,  Welcome to Box Community and glad to help!  You may consult this with your internal helpdesk team first to address the issue. In event that you need help from Product Support team your he...

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• Rona
• September 08, 2023 14:01
• 0 votes

1. Community
2. Support Forum
3. Report of all folder locks

Hi Pierre,  Welcome to Box Community and glad to help!  We do not have the folder lock feature with Box at the moment. Perhaps, are you referring to the lock file feature? If not, could you tell me...

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• Rona
• September 08, 2023 03:39
• 0 votes

1. Community
2. Support Forum
3. collaborator invite location query

Hi Derick,  Welcome to Box Community and glad to help!  You might be talking about for when you create an account with Box, correct? The potential user can just  bypass it and head over to click hC...

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• Rona
• September 08, 2023 03:33
• Edited
• 0 votes

1. Community
2. Support Forum
3. Missing files

Hi Bill,  Welcome to Box Community and glad to help!  As for your missing files, do you know if these are your own or shared contents? If it's the latter please reach out to the file owner. Meanwhi...

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• Rona
• September 08, 2023 01:59
• Edited
• 0 votes

1. Community
2. Support Forum
3. Now Showing Any Data Into My Folder

Hi Ravikant,  Welcome to Box Community and glad to help! You don't seem to have any files or folders in your Box account. How are you trying to get it to your Box account? Can you share your workfl...

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• Rona
• September 08, 2023 01:53
• 0 votes

1. Community
2. Support Forum
3. Download Failure (ROI)

Hi Margaret,  Welcome to Box Community and glad to help! To help fix your download issue, please run these troubleshooting steps. Updating your browser to the latest version Clearing your browser'...

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• Rona
• September 08, 2023 01:47
• 0 votes

1. Community
2. Support Forum
3. Account Needs Further Verification

Hi Daisey,  Welcome to Box Community and glad to help!  If you're having trouble upgrading your Box account. You may work with our Sales team (https://www.box.com/pricing/business) to accomplish yo...

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• Rona
• September 08, 2023 01:42
• 0 votes

1. Community
2. Support Forum
3. Missing last version file

Hi Luis,  Welcome to Box Community and glad to help!  You can only have one version of this file for Personal Free Accounts. I'm afraid you will need to re-edit the file to update its contents.  No...

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• Rona
• September 07, 2023 20:40
• Edited
• 0 votes