Rona

1. Community
2. Support Forum
3. Reduced Storage

Hi Mark,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get t...

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• Rona
• August 28, 2023 22:09
• 0 votes

1. Community
2. Support Forum
3. files got wiped. need fixed ASAP

Hi there,  Welcome to Box Community and glad to help!  You will have to check your trash/bin icon to see if you can find the missing folders and restore them, especially for your owned folders. Mea...

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• Rona
• August 28, 2023 20:43
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Canvas Accessible via iPad?

Hi Tiffany,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• August 28, 2023 19:20
• 0 votes

1. Community
2. Support Forum
3. How to add a collaborater as a additional administrator

Hi Albin,  Welcome to Box Community and glad to help!  Only if the collaborator is your managed user. And in order to modify your managed user's role as Co-Admin you may visit this article.  Thanks...

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• Rona
• August 28, 2023 17:30
• 0 votes

1. Community
2. Support Forum
3. TRASH OPTION IS NOT AVAILABL FOR CERTAIN FOLDERS - SEE SCREENSOT

Hi Sigal,  Welcome to Box Community and glad to help!  As a collaborator, please be informed that you don't have permission to delete first-level folder(s). Instead, you can simply end your collabo...

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• Rona
• August 28, 2023 16:20
• 0 votes

1. Community
2. Support Forum
3. Client access for free accounts

Hi Gio,  Welcome to Box Community and glad to help!  Our WebDAV server was discontinued on April 28, 2023. At this rate, we recommend that customers migrate to one of alternatives available within ...

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• Rona
• August 25, 2023 22:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. Please let me know about your support request.

Hi Mari,  Welcome to Box Community and glad to help!  Your ability to contact our Product Support channels will vary depending on your Account Type. Meanwhile, we've sent a reply from your previous...

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• Rona
• August 25, 2023 22:19
• 0 votes

1. Community
2. Support Forum
3. About BOX collaborative editing using Box tools

Hi Mari,  Welcome to Box Community and glad to help!  Box Tools/Edit does not support concurrent editing. Meanwhile, to simultaneously edit your excel files with your collaborators on Box, you shou...

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• Rona
• August 25, 2023 22:15
• Edited
• 0 votes

1. Community
2. Support Forum
3. Webhooks link is not available for my developer test account

Hi Dong,  Welcome to Box Community and glad to help!  We are thrilled to share that the all new Box Developer Community site is live!  You may head over to forum.box.com to have our specialists to ...

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• Rona
• August 25, 2023 21:49
• 0 votes

1. Community
2. Support Forum
3. When I delete files from my desktop Box drive, they delete from the on-line folder

Hi Sarah,  Welcome to Box Community and glad to help!  You use Box Drive to cache your files from the Box website down to your local Box folder in your machine. When a file is deleted from your loc...

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• Rona
• August 25, 2023 21:46
• Edited
• 0 votes