Rona

1. Community
2. Support Forum
3. Unable to Submit a Ticket Request through Box Support

Hi Marlena,  Welcome to Box Community and glad to help!  In order to get an assistance for your Box upgrade, please contact our Sales team. And here's how to contact our Sales team:  You can give ...

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• Rona
• August 24, 2023 20:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. Expired confirmation email

Hi Randy,  Welcome to Box Community and glad to help!  If a confirmation email has expired, you may go over to this link and generate a new one to get started with Box.  Hope it helps! 

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• Rona
• August 24, 2023 20:50
• 0 votes

1. Community
2. Support Forum
3. Free space

Hi there,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get ...

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• Rona
• August 24, 2023 20:48
• 0 votes

1. Community
2. Support Forum
3. Box folder analytics

Hi Sean,  Welcome to Box Community and glad to help!  You may reach out to your account's Main Admin to create a User Activity report to track your file and folder activities.  And the Box report s...

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• Rona
• August 24, 2023 20:45
• 0 votes

1. Community
2. Support Forum
3. Cannot add a new member

Hi Claudia,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• August 24, 2023 20:35
• 0 votes

1. Community
2. Support Forum
3. My ex-colleagues cannot access shared files

Hi Andrés,  Welcome to Box Community and glad to help!  You will need to reach out to the current owner of those folders and get an invite. Being a Co-Owner doesn't mean you have full ownership to ...

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• Rona
• August 24, 2023 20:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. folder disappeared

Hi there,  Welcome to Box Community and glad to help!  It appears that you're already working with a member of our Product Support team to address this issue. Please keep an eye out and we'll stay ...

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• Rona
• August 24, 2023 19:25
• 0 votes

1. Community
2. Support Forum
3. Turning on Invited Collaborator Expiration Settings

Hi Romel,  Welcome to Box Community and glad to help!  It appears that you've already worked with a member of our Product Support team to address this inquiry.  For your questions, you can always u...

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• Rona
• August 24, 2023 19:19
• Edited
• 0 votes

1. Community
2. Support Forum
3. CIT is missing

Hi Lorne,  Welcome to Box Community and glad to help!  Looks like you don't have deleted folders of your own so this could be a collaborated folder. And if a collaborated folder disappeared, it cou...

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• Rona
• August 24, 2023 19:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. Change Account Administrators

Hi Kanako,  Welcome to Box Community and glad to help!  Upon checking, your Box account have not yet verified your email domain. Please note that to modify your user as your main Admin or Co-Admin,...

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• Rona
• August 24, 2023 19:06
• Edited
• 0 votes