Rona

1. Community
2. Support Forum
3. BOX Drive installs cbfsconnect2017.sys which disables support for Microsoft's Bypass IO (directstorage)

Hi Jeffrey,  Welcome to Box Community and glad to assist!  A member of our team will step in to provide assistance. Please keep an eye out and we'll send an email.  Thanks for posting! 

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• Rona
• August 01, 2023 22:59
• 0 votes

1. Community
2. Support Forum
3. Cancellation

Hi Renata,  Welcome to Box Community and I'm here to assist!  Any requests for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com. We also offer a self-serve opt...

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• Rona
• August 01, 2023 22:55
• 0 votes

1. Community
2. Support Forum
3. Change of BOX owner

Hi there,  Welcome to Box Community and I'm here to help!  Currently, it's only the folder owner who could transfer their folder's ownership. Meanwhile, you could get the help of your main Admin to...

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• Rona
• August 01, 2023 22:51
• Edited
• 0 votes

1. Community
2. Support Forum
3. Account needs further verification

Hi there,  Welcome to Box Community and I'm here to help!  You may now need the help of our Sales team (https://www.box.com/pricing)  to assist you with your account upgrade.  Thanks for posting! 

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• Rona
• August 01, 2023 22:38
• 0 votes

1. Community
2. Support Forum
3. Storage used doesn't seem to be accurate

Hi there,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get ...

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• Rona
• August 01, 2023 22:33
• 0 votes

1. Community
2. Support Forum
3. My Cellphone was restored and now I can´t log in my account because 2nd step verification is needing

Hi Adriana,  Welcome to Box Community and glad to help!  In order to help the user to address his log in issue. Please have the affected user to visit our forum and we'd be happy to open a case for...

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• Rona
• August 01, 2023 22:31
• 0 votes

1. Community
2. Support Forum
3. Extremely slow synching Box Drive

Hi Amy,  Welcome to Box Community and glad to help!  Looks like you're already working with our team through email. Let our team know if you need further assistance by creating a new case.  We'd lo...

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• Rona
• August 01, 2023 22:21
• 0 votes

1. Community
2. Support Forum
3. Redirect URL does not work.

Hi there,  Welcome to Box Community and I'm glad to assist!  Looks like you're on a free personal account. Are you using an alternate (paid) Box account to log in with SSO?  Looking forward to hear...

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• Rona
• August 01, 2023 22:15
• 0 votes

1. Community
2. Support Forum
3. error when I log into Box through Canvas Module

Hi there,  Welcome to Box Community and glad to help!  Please attach a screenshot of your error in this forum to get a closer look.  We'd love to further assist! 

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• Rona
• August 01, 2023 22:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. hi My disc shows full even though it is not full

Hi Erdi, Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get th...

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• Rona
• August 01, 2023 22:04
• 0 votes