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Create New Folder for this Record - After Upgrade

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T2 Nomads Support

This morning I installed the latest version of Box in our org. After doing so, I am seeing a "Create New Folder for this Record - To upload content to Box for this Account, create a folder for this record." message in the Box component, on every record that already has a folder.

Any insight on relinking to the existing folder?

When I attempt to Create a Folder, I get the following error:

"Collaboration for the request cannot be created/found. Please check configuration"
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  • Rona

    Hi there, 

    Welcome to Box Community and glad to help! 

    Could you open a ticket using your paid Box account so we could help you address this error? 

    We'd love to further assist! 

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