Rona

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Recent activity by Rona Recent activity Votes
    1. Community
    2. Support Forum
    3. Storage Reset

    Hi Michael,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once ge...

    1. Community
    2. Support Forum
    3. Storage usage is incorrect

    Hi Sylwia,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get...

    1. Community
    2. Support Forum
    3. Change of E-mail address

    Hi Andrea,  Welcome to Box Community and glad to help!  Due to privacy and security reasons posting your email addresses in this public forum is discouraged. And to protect your privacy I've remove...

    1. Community
    2. Support Forum
    3. Error Trying to Add Email to Your Account

    Hi Reina,  Happy Friday!  A member of our team will step in to provide assistance. Please keep an eye out and we'll send an email.  Thanks for posting! 

    1. Community
    2. Support Forum
    3. Folders are missing.

    Hi Jenny,  Welcome to Box Community and I'm here to help!  When you open the folder, are you seeing the files as well? Also, what is the error message you're receiving?  You may attach a screenshot...

    1. Community
    2. Support Forum
    3. Document view protection with password

    Hi Michal,  Welcome to Box Community and I'm here to assist!  You sure can password protect your file. All you have to do is create an open/public shared link.  Meanwhile, to apply a password to a ...

    1. Community
    2. Support Forum
    3. recover permanet files

    Hi there,  Welcome to Box Community and glad to help!  Please note that this recovery grace period (when a file/folder got deleted from trash) does not apply to Free accounts. We are unable to supp...

    1. Community
    2. Support Forum
    3. unable to use boxsdk[jwt]

    Hi Parissa,  Welcome to Box Community and I'm here to help!  Great news! We are thrilled to share that the all new Box Developer Community site is live. (https://support.box.com/hc/en-us/articles/1...

    1. Community
    2. Support Forum
    3. Unable to upload files

    Hi Jack,  Welcome to Box Community and glad to help!  If you run into errors while uploading your files through the Box website. Kindly run these suggested troubleshooting steps.  Hope it works! 

    1. Community
    2. Support Forum
    3. Reset Storage Count

    Hi Mark,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get t...