Rona

1. Community
2. Support Forum
3. How to change external user to managed user

Hi Safriyal,  Welcome to Box Community and glad to help!  Here's how you could change a external user to a managed user:  Go to Admin Console > Users & Groups. Click the External Users tab. Doub...

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• Rona
• July 27, 2023 22:31
• 0 votes

1. Community
2. Support Forum
3. Keynote not opening in Box Drive

Hi Marlon,  Welcome to Box Community and I'm here to assist!  For assistance, you should contact your internal helpdesk team.  Thanks for posting! 

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• Rona
• July 27, 2023 22:19
• 0 votes

1. Community
2. Support Forum
3. Share to others hitting max of 55 users

Hi Martin,  Welcome to Box Community and glad to help!  Did you receive a prompt that you've reached the total numbers of invite? If yes, can you take a screenshot and attach it here?  We'd love to...

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• Rona
• July 27, 2023 22:14
• 0 votes

1. Community
2. Support Forum
3. You have installed an older version of Box Drive on top of a newer version

Hi Barbara,  Welcome to Box Community and glad to assist!  Please uninstall Box Drive:  Quit Box Drive Open a Terminal window and run the following command: fileproviderctl domain remove -A com.bo...

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• Rona
• July 27, 2023 22:04
• 0 votes

1. Community
2. Support Forum
3. Cancel account

Hi Sarah,  Welcome to Box Community and I'm here to help!  Seems that you already have an open case regarding your request for cancellation. Please keep an eye out and our team will stay in touch. ...

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• Rona
• July 27, 2023 21:56
• 0 votes

1. Community
2. Support Forum
3. Storage won't decrease

Hi there,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get ...

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• Rona
• July 27, 2023 21:54
• 0 votes

1. Community
2. Support Forum
3. Syncing Files from Sharepoint to Box (as a backup copy)

Hi Rob,  Welcome to Box Community and glad to assist!  We offer Box product(s) that helps you sync your contents to your local machine. However, it only works for your contents that are physically ...

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• Rona
• July 27, 2023 21:28
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box disc space problem

Hi Maciej,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get...

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• Rona
• July 27, 2023 21:01
• 0 votes

1. Community
2. Support Forum
3. Mac box app

Hi there,  Welcome to Box Community and glad to help!  Can we start by confirming your Operating System and your current Box version? We'd love to further assist! 

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• Rona
• July 27, 2023 20:58
• 0 votes

1. Community
2. Support Forum
3. Shared link for a Document Opens in Middle of Document

Hi Jonathan,  Welcome to Box Community and let me assist!  A member of our team will step in to assist you and I opened a new case. Please keep an eye out and we will be in touch.  Thanks for posti...

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• Rona
• July 27, 2023 20:55
• 0 votes