Rona

1. Community
2. Support Forum
3. How to move a file from folder to folder

Hi Rik,  Welcome to Box Community and I'm here to help!  Looks like you've already addressed your query with Product Support via live chat.  Let us know in this forum if you have questions or creat...

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• Rona
• July 28, 2023 16:07
• 0 votes

1. Community
2. Support Forum
3. I can't change my Box account

Hi there,  Welcome to Box Community and I'm here to help! A member of our team will step in to provide assistance. Please keep an eye out and we'll send an email.  Thanks for posting! 

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• Rona
• July 28, 2023 16:04
• 0 votes

1. Community
2. Support Forum
3. Permissions

Hi Brooke,  Welcome to Box Community and I'm here to help!  You may consider creating shared link(s) to limit your colleague's access to your files and prevent them from being able to print or down...

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• Rona
• July 27, 2023 22:50
• 0 votes

1. Community
2. Support Forum
3. Please tell me how to cancel

Hi there,  Welcome to Box Community and glad to help!  You can cancel your account without any help by following the steps here. However, if you need assistance to accomplish your cancellation. Ple...

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• Rona
• July 27, 2023 22:35
• 0 votes

1. Community
2. Support Forum
3. How to change external user to managed user

Hi Safriyal,  Welcome to Box Community and glad to help!  Here's how you could change a external user to a managed user:  Go to Admin Console > Users & Groups. Click the External Users tab. Doub...

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• Rona
• July 27, 2023 22:31
• 0 votes

1. Community
2. Support Forum
3. Keynote not opening in Box Drive

Hi Marlon,  Welcome to Box Community and I'm here to assist!  For assistance, you should contact your internal helpdesk team.  Thanks for posting! 

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• Rona
• July 27, 2023 22:19
• 0 votes

1. Community
2. Support Forum
3. Share to others hitting max of 55 users

Hi Martin,  Welcome to Box Community and glad to help!  Did you receive a prompt that you've reached the total numbers of invite? If yes, can you take a screenshot and attach it here?  We'd love to...

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• Rona
• July 27, 2023 22:14
• 0 votes

1. Community
2. Support Forum
3. You have installed an older version of Box Drive on top of a newer version

Hi Barbara,  Welcome to Box Community and glad to assist!  Please uninstall Box Drive:  Quit Box Drive Open a Terminal window and run the following command: fileproviderctl domain remove -A com.bo...

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• Rona
• July 27, 2023 22:04
• 0 votes

1. Community
2. Support Forum
3. Cancel account

Hi Sarah,  Welcome to Box Community and I'm here to help!  Seems that you already have an open case regarding your request for cancellation. Please keep an eye out and our team will stay in touch. ...

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• Rona
• July 27, 2023 21:56
• 0 votes

1. Community
2. Support Forum
3. Storage won't decrease

Hi there,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get ...

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• Rona
• July 27, 2023 21:54
• 0 votes