Rona

1. Community
2. Support Forum
3. Nothing happens after logged in

Hi Teresita,  Welcome to Box Community and glad to help!  Are you experiencing an error during your log in? If yes, can you please take a screenshot and attach it here?  We'd love to further assist! 

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• Rona
• July 26, 2023 00:08
• 0 votes

1. Community
2. Support Forum
3. How to extend a batch of collaborators' automatic expiration dates 

Hi there,  Welcome to Box Community and glad to help!  Extending auto-expiration for your collaborators in bulk is a current limitation on Box. As of this message, we encourage you to extend it ind...

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• Rona
• July 26, 2023 00:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. Who Downloads a file?

Hi Tedra,  Welcome to Box Community and glad to help! You can run a User Activity to track your (and your Organization's) download activity.  Here's how to get that report:  Login to box.com and n...

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• Rona
• July 25, 2023 23:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. restore permanently deleted folder

Hi Jason,  Welcome to Box Community and glad to help!  I can see that you're now working with our team regarding your deleted folder. Please keep an eye out and we'll stay in touch.  Thanks for pos...

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• Rona
• July 25, 2023 23:30
• 0 votes

1. Community
2. Support Forum
3. How to contact Customer Support of Box.com?

Hi Roy,  Welcome to Box Community and glad to help!  We offer various channels (i.e. Community forum, email, chat and/or phone support)  where you could communicate with our Support team for assist...

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• Rona
• July 25, 2023 22:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Automatic Download

Hi Sarah,  Welcome to Box Community and glad to help!  I opened a new case and a member of our team will send an email shortly. Please keep an eye out.  Thanks for posting! 

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• Rona
• July 25, 2023 22:19
• 0 votes

1. Community
2. Support Forum
3. Folders disappeared after update

Hi Alice,  Welcome to Box Community and glad to help!  Please try to manually reset your Box Drive application:  To reset Box Drive on Windows Exit Box Drive (if it is running). If necessary, use ...

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• Rona
• July 25, 2023 22:16
• 0 votes

1. Community
2. Support Forum
3. Unable to see any folders.

Hi Nainish,  Welcome to Box Community and glad to help!  Looks like you have not created any folders of your own yet. And if you're trying to access a shared folder, kindly contact the owner(s) for...

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• Rona
• July 25, 2023 21:47
• Edited
• 0 votes

1. Community
2. Support Forum
3. Request to run a script to fix the data inaccuracy issues around user storage size, folder size, and file counts

Hi Rafal,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• July 25, 2023 21:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. 2FA reset required

Hi Anastasia,  Welcome to Box Community and glad to help!  It's better if you could have the affected user to contact our team with his log in issue.  Can you please have the user to join us throug...

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• Rona
• July 25, 2023 21:36
• 0 votes