Rona

1. Community
2. Support Forum
3. Unable to find my files after copy, paste

Hi there,  Welcome to Box Community and glad to help!  For context, what steps did you take to download your Box contents, can you walk me through it step by step?  Did you download the files thro...

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• Rona
• July 21, 2023 21:18
• Edited
• 0 votes

1. Community
2. Support Forum
3. Restoration in progress?

Hi there,  Welcome to Box Community and glad to help!  I created a new ticket and a member of our team will be in touch via email. Please keep an eye out.  Thanks for posting! 

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• Rona
• July 21, 2023 21:07
• 0 votes

1. Community
2. Support Forum
3. Extend Access to Folder

Hi Brittany,  Welcome to Box Community and glad to help!  When your collaboration access is set to expire/end, you should contact the folder owner to extend your permission in the folder.  Just to ...

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• Rona
• July 21, 2023 21:01
• 0 votes

1. Community
2. Support Forum
3. Create a password

Hi Holly,  Welcome to Box Community and I'm here to help!  For context, could you tell us more about your issue creating your password? Does creating your password produces an error? If yes, please...

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• Rona
• July 21, 2023 20:51
• Edited
• 0 votes

1. Community
2. Support Forum
3. Please help me I need a refund

Hi Vaibhavi,  Welcome to Box Community and glad to help!  I can see that you're already working with a member of our team to address this query. Please keep an eye out and we'll stay in touch.  Tha...

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• Rona
• July 21, 2023 20:47
• 0 votes

1. Community
2. Support Forum
3. Folder naming convention from folder created from Salesforce

Hi James,  Welcome to Box Community and glad to help!  I opened a new ticket and a member of our team will get in touch through email. Please keep an eye out.  Thanks for posting! 

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• Rona
• July 21, 2023 20:38
• 0 votes

1. Community
2. Support Forum
3. I want to Upgrade to a premium account and it wont let me.

Hi Volker,  Welcome to Box Community and glad to help!  Please reach out to our Sales team and there are a couple of ways to get in touch with our Sales team: You can give them a call directly at ...

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• Rona
• July 21, 2023 20:19
• 0 votes

1. Community
2. Support Forum
3. Request: Data Storage Reset

Hi there,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• July 21, 2023 19:24
• 0 votes

1. Community
2. Support Forum
3. Unable to Add Team Member to Shared Box

Hi Sonnie,  Welcome to Box Community and glad to help! According to your error, you're inviting a deactivated user. Please be informed that collaboration works only with active Box users.  Thanks f...

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• Rona
• July 19, 2023 22:02
• Edited
• 0 votes

1. Community
2. Support Forum
3. Add more storage

Hi Simon,  Welcome to Box Community and glad to help! You may want to consider upgrading your Box account to increase your storage. As this functionality is not being offered as an Add-On feature a...

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• Rona
• July 19, 2023 21:57
• 0 votes