Rona

1. Community
2. Support Forum
3. Restore folder error

Hi Gustav,  Welcome to Box Community and glad to help!  To assist with your folder recovery, I opened a new ticket and a member of our team will contact you through email.  Please keep an eye out a...

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• Rona
• July 13, 2023 20:54
• 0 votes

1. Community
2. Support Forum
3. Box Sign Glitch

Hi Jordan,  Welcome to Box Community and glad to help!  To assist with your Box Sign issue, I opened a new ticket and a member of our team will contact you through email.  Please keep an eye out an...

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• Rona
• July 13, 2023 20:47
• 0 votes

1. Community
2. Support Forum
3. "Something went wrong with the upload. Please try again."

Hi Kyle,  Welcome to Box Community and glad to assist!  Which upload method did you use? If you used drag and drop  please try the upload with the Web browser and vice versa. Also, make sure that y...

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• Rona
• July 13, 2023 20:45
• 0 votes

1. Community
2. Support Forum
3. I want to Upgrade to a premium account and it wont let me.

Hi Volker,  Thanks for letting us know!  Please submit a contact form at this page: https://www.box.com/quote/ Hope it works! 

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• Rona
• July 13, 2023 20:39
• 0 votes

1. Community
2. Support Forum
3. Admin console is not available

Hi Hisagi,  Welcome to Box Community and glad to help! Currently, Admin Console is an available feature for our Business Plans. And feel free to contact our Sales team (https://www.box.com/pricing/...

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• Rona
• July 13, 2023 20:34
• 0 votes

1. Community
2. Support Forum
3. 403 Error when opening Google Docs from Box

Hi Jess,  Welcome to Box Community and glad to help!  Looks like we need more information in regards to your issue with Google Workspace integration. I have opened a new ticket and a member of our ...

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• Rona
• July 13, 2023 20:27
• 0 votes

1. Community
2. Support Forum
3. How to cancel my trial account?

Hi Alexandrenne,  Welcome to Box Community and glad to help!  Upon checking it appears that you've managed to open a new ticket to cancel your account. A member of our team will keep in touch and p...

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• Rona
• July 13, 2023 19:12
• 0 votes

1. Community
2. Support Forum
3. wrong used space

Hi Francois,  Welcome to Box Community and glad to help!  We have corrected your account storage, to verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if yo...

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• Rona
• July 13, 2023 19:10
• 0 votes

1. Community
2. Support Forum
3. free up my storage please

Hi Charles,  Welcome to Box Community and glad to help!  We have corrected your account storage, to verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you...

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• Rona
• July 13, 2023 19:09
• 0 votes

1. Community
2. Support Forum
3. I want to Upgrade to a premium account and it wont let me.

Hi Volker,  Welcome to Box Community and glad to help! To upgrade your Box account, please contact our Sales team through https://www.box.com/pricing.  Hope it helps! 

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• Rona
• July 13, 2023 19:07
• 0 votes