Rona

1. Community
2. Support Forum
3. Storage limit reset, please :)

Hi Jeremy,  Welcome to Box Community and glad that you've joined this forum.  Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Set...

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• Rona
• June 21, 2023 20:53
• 0 votes

1. Community
2. Support Forum
3. Urgente

Hi there,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• June 21, 2023 20:49
• 0 votes

1. Community
2. Support Forum
3. Authenticator App Code Request

Hi Jon,  Welcome to Box Community and glad to help!  To assist with your login issue, I opened a new ticket and a member of our Product Support team will be in touch.  Thanks for posting! 

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• Rona
• June 21, 2023 20:47
• 0 votes

1. Community
2. Support Forum
3. Google Drive Files in Box folders can't be deleted

Hi Mike,  Welcome to Box Community and glad to assist!  I opened a new ticket and a member of our team will get in touch shortly and please keep an eye to your email.  Thanks for posting! 

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• Rona
• June 21, 2023 15:52
• 0 votes

1. Community
2. Support Forum
3. User Deleted - Box Folder Disappeared

Hi Shital,  Welcome to Box Community and glad to help!  I can see that you're already working with our Support team via email. Please keep an eye to your email and our team will keep in touch.  Tha...

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• Rona
• June 21, 2023 15:30
• 0 votes

1. Community
2. Support Forum
3. Could you change the domain?

Hi there,  Welcome to Box Community and glad to help!  You can modify your domain and company name through Custom Setup.  To do this, navigate to Admin Console > Enterprise Settings > Custom Setup...

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• Rona
• June 20, 2023 22:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. Annoying Files in the Transfers Folder

Hi Amira,  Welcome to Box Community and glad to assist!  Is the transfers folder currently in your Box account? If yes, who you created this folder and what is your permission in the folder?  Can y...

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• Rona
• June 20, 2023 22:23
• 0 votes

1. Community
2. Support Forum
3. Cant open link my email

Hi there,  Welcome to Box Community and glad to assist!  For context, can you add more details regarding your issue accessing your link? Also, did you get an error?  We'd love to hear back from you! 

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• Rona
• June 20, 2023 22:06
• Edited
• 0 votes

1. Community
2. Support Forum
3. Collaboration for this request cannot be created/found. Please check configuration.

Hi Leslie,  Welcome to Box Community and glad to help!  Do you still need assistance regarding your error? If so, we suggest you submit a ticket and seek assistance from our Product Support team.  ...

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• Rona
• June 20, 2023 22:02
• Edited
• 0 votes

1. Community
2. Support Forum
3. "Accept Invite" Not Working When Shared to Email

Hi Jordan,  Welcome to Box Community and glad to help!  Can you reach out to the owner and request for a re-invite?  Hope it works! Let us know how it goes. 

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• Rona
• June 20, 2023 21:53
• 0 votes