Rona

1. Community
2. Support Forum
3. Hello, I am not getting the SMS alerts to authenticate my account. Please advise who to contact to trouble shoot and correct.

Hi Richard,  Welcome to Box Community and I’m here to help! Note that we've removed your email address and mobile number in this post to keep you data private and secured.  Also, I can see that you...

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• Rona
• May 18, 2023 14:58
• 0 votes

1. Community
2. Support Forum
3. hi My disc shows full even though it is not full

Hi Erdi,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com>...

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• Rona
• May 18, 2023 14:55
• 0 votes

1. Community
2. Support Forum
3. Storage amount used

Hi Niko, Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> ...

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• Rona
• May 18, 2023 14:53
• 0 votes

1. Community
2. Support Forum
3. Storage Limit Reset

Hi there, Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com>...

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• Rona
• May 18, 2023 14:48
• 0 votes

1. Community
2. Support Forum
3. Please update storage used

Hi Audrenia, Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.c...

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• Rona
• May 18, 2023 14:48
• 0 votes

1. Community
2. Support Forum
3. My shared link can not be opened by others

Hi Jonas,  Welcome to Box Community and I’m here to help! Thanks for your input, Nate! Also to further explain this to you, kindly visit this article.  Thanks for posting!

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• Rona
• May 18, 2023 14:31
• 0 votes

1. Community
2. Support Forum
3. Installing BoxTools on Azure Virtual Machine with Restricted Registry Settings

Hi there,  Welcome to Box Community and Box Edit/Box Tools may work in a virtual environment, but certain limitations are known. Be sure to use the MSI installer on VM/VDI. For more information, se...

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• Rona
• May 18, 2023 14:24
• 0 votes

1. Community
2. Support Forum
3. Admin Console has disappeared

Hi Matthew,  Good day!  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for posting! 

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• Rona
• May 18, 2023 14:18
• 0 votes

1. Community
2. Support Forum
3. 現在の二段階認証コードを解除して新しい携帯電話で行う方法について教えて下さい

Hi there,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• May 18, 2023 14:17
• 0 votes

1. Community
2. Support Forum
3. Could you execute please your script for storage for my account

Hi there,  Good day!  Running the script to fix your storage can only be accomplished by the Product Support team. And we encourage you to contact us again should you experience this issue.  Thanks...

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• Rona
• May 18, 2023 14:15
• 0 votes