Rona

1. Community
2. Support Forum
3. how to delete files that were accidentally uploaded

Hi Tatiyana,  Welcome to Box Community and I’m here to help! If you're unable to delete a file or folder, it's likely a shared content. Please reach out to the Owner to have the file or folder dele...

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• Rona
• May 12, 2023 22:39
• 0 votes

1. Community
2. Support Forum
3. Document opens instead of folders

Hi Christine,  Welcome to Box Community and I’m here to help! BatMan, thanks for your insight and hope it works for Christine.  Meanwhile, I went ahead and opened a new ticket. A member of our team...

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• Rona
• May 12, 2023 22:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Tools installed but not recognized by Box

Hi Kellyn,  Welcome to Box Community and I'm here to help!  To help with your issue on Box Tools, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please kee...

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• Rona
• May 12, 2023 22:28
• 0 votes

1. Community
2. Support Forum
3. Folder Deleted

Hi Dustin,  Welcome to Box Community and I’m here to help! Note: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from th...

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• Rona
• May 12, 2023 22:24
• 0 votes

1. Community
2. Support Forum
3. I've Just paid for Box Personal Pro but I can not access

Hi Carolyn,  Welcome to Box Community and I’m here to help! Please reach out to our Billing team by creating your ticket here or you may email our team directly using billing@box.com.  Hope it helps! 

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• Rona
• May 12, 2023 22:17
• 0 votes

1. Community
2. Support Forum
3. Open support case

Hi Doug,  Welcome to Box Community and I'm here to help!  To help with your Box Drive issue, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an ...

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• Rona
• May 12, 2023 22:13
• 0 votes

1. Community
2. Support Forum
3. login address change

Hi Flávio,  Welcome to Box Community and glad to help!  Note: In order to keep your information private and secured, we've removed the mentioned email addresses in this post. And we do not encourag...

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• Rona
• May 12, 2023 22:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. ADD correct Company name and VAT number on invoices

Hi Roberto,  Welcome to Box Community and I’m here to help! Please reach out to our Billing team by creating your ticket here or you can also contact them via billing@box.com.  Hope it helps! 

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• Rona
• May 12, 2023 22:05
• 0 votes

1. Community
2. Support Forum
3. Cannot Verify Email Change

Hi Mark,  Welcome to Box Community and glad to help!  It shows that you've already opened a ticket to our Product Support team. Rest assured that our dedicated team will keep in touch and please ke...

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• Rona
• May 12, 2023 22:02
• 0 votes

1. Community
2. Support Forum
3. Wrong "OUT OF SPACE" message.

Hi Hristo,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.co...

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• Rona
• May 12, 2023 21:59
• 0 votes