Rona

1. Community
2. Support Forum
3. Time Out Issue

Hi there,  Welcome to Box Community and I’m here to help! Please create a ticket using a Business type account and we'd love to further assist.  Thanks for posting!   

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• Rona
• May 12, 2023 23:52
• 0 votes

1. Community
2. Support Forum
3. Deleted files - not in bin

Hi Anja,  Welcome to Box Community and I’m here to help!  Note: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the...

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• Rona
• May 12, 2023 23:47
• 0 votes

1. Community
2. Support Forum
3. Using Box as substitute for C-drive

Hi Ross,  Welcome to Box Community and I’m here to help! Note: Customizing the Box Drive folder does not change where Box Drive stores its app data or cached files. So customizing the folder will n...

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• Rona
• May 12, 2023 23:01
• 0 votes

1. Community
2. Support Forum
3. Free 10gb from signing up and free 5gb for logging in via app

Hi James,  Welcome to Box Community and I’m here to help! You may reach out to our Billing team for assistance using billing@box.com. Hope it helps! 

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• Rona
• May 12, 2023 22:54
• 0 votes

1. Community
2. Support Forum
3. how to delete files that were accidentally uploaded

Hi Tatiyana,  Welcome to Box Community and I’m here to help! If you're unable to delete a file or folder, it's likely a shared content. Please reach out to the Owner to have the file or folder dele...

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• Rona
• May 12, 2023 22:39
• 0 votes

1. Community
2. Support Forum
3. Document opens instead of folders

Hi Christine,  Welcome to Box Community and I’m here to help! BatMan, thanks for your insight and hope it works for Christine.  Meanwhile, I went ahead and opened a new ticket. A member of our team...

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• Rona
• May 12, 2023 22:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Tools installed but not recognized by Box

Hi Kellyn,  Welcome to Box Community and I'm here to help!  To help with your issue on Box Tools, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please kee...

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• Rona
• May 12, 2023 22:28
• 0 votes

1. Community
2. Support Forum
3. Folder Deleted

Hi Dustin,  Welcome to Box Community and I’m here to help! Note: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from th...

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• Rona
• May 12, 2023 22:24
• 0 votes

1. Community
2. Support Forum
3. I've Just paid for Box Personal Pro but I can not access

Hi Carolyn,  Welcome to Box Community and I’m here to help! Please reach out to our Billing team by creating your ticket here or you may email our team directly using billing@box.com.  Hope it helps! 

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• Rona
• May 12, 2023 22:17
• 0 votes

1. Community
2. Support Forum
3. Open support case

Hi Doug,  Welcome to Box Community and I'm here to help!  To help with your Box Drive issue, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an ...

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• Rona
• May 12, 2023 22:13
• 0 votes