Box Tools installed but not recognized by Box

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May 12, 2023 18:03

I logged on this morning and attempted to open a PPT but it said I needed to install box tools. When I tried, my computer said the program is already installed. I uninstalled it, then reinstalled, and the same thing is happening. Box won't recognize the program, and when I checked the task manager Box Edit is running but there is no Box Local Com Windows Service. I've run every update, cleared my browser cache, tried different browsers, restarted, checked configurations - I've done everything recommended. My IT department can't figure out the problem either. Please help me.

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6 comments

Rona

May 12, 2023 22:28
Hi Kellyn,

Welcome to Box Community and I'm here to help!

To help with your issue on Box Tools, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.

Thanks for posting!
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Timothy Sharp

July 25, 2023 22:03
My company is having a similar problem and we would like to know what was done to help Rona. We already have a case open.
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Eric G Young

August 09, 2023 01:43
I have a similar problem as well. The Web App is not recognizing that I already have Box Tools installed on my laptop. It prompts me to download Box Tools when I already have it. This has been going on for a while. II have tried all the recommended fixes.

I just opened another support ticket. I think I am on my third or fourth one on this incredibly frustrating issue.
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Timothy S McArthur

September 14, 2023 15:01
Having the same problem. What is the solution?
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Maria Luthi

December 21, 2023 05:13
I"m having this problem too. PLease help
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Andre Arantes

May 16, 2024 21:52
I have the same problem.
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