Rona

1. Community
2. Support Forum
3. cancel the service immediately

Hi James,  Welcome to Box Community and I’m here to help! Regarding your request to cancel your Box account, please feel free to follow the instructions here according to your Box subscription. Mea...

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• Rona
• May 10, 2023 18:45
• 0 votes

1. Community
2. Support Forum
3. Does query_params become mandatory?

Hi there,  Welcome to Box Community and I'm here to help!  To assist with your API issues, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an ey...

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• Rona
• May 10, 2023 16:27
• Edited
• 0 votes

1. Community
2. Support Forum
3. mobile number has changed

Hi Elke,  Welcome to Box Community and I’m here to help! To assist update your mobile number, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an...

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• Rona
• May 10, 2023 16:23
• 0 votes

1. Community
2. Support Forum
3. Unable to Open Documents

Hi Michele,  Welcome to Box Community and glad to help!  If you're trying to open your google document using Box. Please make sure you've enabled the Box integration with Google Workspace.  To enab...

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• Rona
• May 10, 2023 00:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cant get mac sync to work anymore

Hi John,  Welcome to Box Community and I'm here to help!  You may proceed and uninstall your Box Drive:  Quit Box Drive Open a Terminal window and run the following command: fileproviderctl domain...

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• Rona
• May 10, 2023 00:30
• 0 votes

1. Community
2. Support Forum
3. Box is only accepting top level folder upload from invited collaborator, no folders or files inside

Hi there,  Welcome to Box Community and I'm here to help!  To assist with your upload queries, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep a...

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• Rona
• May 10, 2023 00:24
• 0 votes

1. Community
2. Support Forum
3. Preview didn't load

Hi Francisco, Welcome to Box Community and I’m here to help! Looks like the content in this shared link has been deleted, kindly reach out to the sender/owner of this shared link so they may recove...

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• Rona
• May 10, 2023 00:19
• 0 votes

1. Community
2. Support Forum
3. Same folder saved in two different places

Hi Lisa,  Welcome to Box Community and glad to help!  I've opened a new ticket and a member of our Product Support team will get in touch shortly. Please keep an eye to your email.  Thanks for post...

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• Rona
• May 10, 2023 00:13
• 0 votes

1. Community
2. Support Forum
3. We’re sorry, the preview didn’t load. Please refresh the page.

Hi Matthew,  Welcome to Box Community and glad to help!  Sorry to hear about your issue accessing your box file(s) and at this point, did you already tried the following?  Kindly use your alternat...

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• Rona
• May 10, 2023 00:07
• 0 votes

1. Community
2. Support Forum
3. Previews won't load

Hi there,  Welcome to Box Community and glad to help!  Sorry to hear about your issue accessing your box file(s) and at this point, did you already tried the following?  Kindly use your alternate ...

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• Rona
• May 10, 2023 00:02
• 0 votes