Rona

1. Community
2. Support Forum
3. The link to share shows that the page does not exist

Hi Jennifer,  Welcome to Box Community and I’m here to help! Please make sure that the Sender/Owner of this shared link has enabled the correct access type.  To ensure the right people have access ...

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• Rona
• May 09, 2023 22:08
• 0 votes

1. Community
2. Support Forum
3. Can't Access Shared Documents

Hi Aisling,  Welcome to Box Community and I’m here to help! Are you accessing this folder using shared link? If yes, please make sure that the Sender/Owner of this shared link has enabled the corre...

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• Rona
• May 09, 2023 21:57
• Edited
• 0 votes

1. Community
2. Support Forum
3. Missing files

Hi Scott,  Welcome to Box Community and I'm here to help!  To assist with your missing files, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an...

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• Rona
• May 09, 2023 14:07
• 0 votes

1. Community
2. Support Forum
3. issues with uploading files to Box.com

Hi Daniel,  Welcome to Box Community and I’m here to help! If you're experiencing upload issue(s), we recommend to run these troubleshooting steps.  Hope it helps! 

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• Rona
• May 09, 2023 13:57
• 0 votes

1. Community
2. Support Forum
3. custom branding for different clients

Hi Phil,  Welcome to Box Community and glad to help!  As of this writing, this feature that you've asked about is a current limitation for custom branding however, it can be subject for a feature r...

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• Rona
• May 08, 2023 23:01
• 0 votes

1. Community
2. Support Forum
3. Cancel Subscription

Hi Jacob,  Welcome to Box Community and glad to help!  Regarding your request to cancel your Box account, please feel free to follow the instructions here according to your Box subscription. Meanwh...

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• Rona
• May 08, 2023 22:55
• 0 votes

1. Community
2. Support Forum
3. Box very slow to load

Hi Christy,  Welcome to Box Community and glad to help!  Please reset your Box Drive manually:  Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process. Ascert...

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• Rona
• May 08, 2023 22:52
• Edited
• 0 votes

1. Community
2. Support Forum
3. I want to downgrade to the free account

Hi Nini,  Welcome to Box Community and I’m here to help! Regarding your request to downgrade your Box account, please contact our Cancellation team via cancel@box.com.    Thanks for posting! 

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• Rona
• May 08, 2023 22:48
• 0 votes

1. Community
2. Support Forum
3. Incorrect Storage being used.

Hi there,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com...

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• Rona
• May 08, 2023 22:46
• 0 votes

1. Community
2. Support Forum
3. Two-factor authentication

Hi there,  Welcome to Box Community and I’m here to help! To assist you change your mobile number on 2FA, I went ahead and opened a new ticket for our Product Support team. A member of our team wil...

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• Rona
• May 08, 2023 22:44
• 0 votes