Rona

1. Community
2. Support Forum
3. Storage showing incorrect storage

Hi Venkatesh,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging ...

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• Rona
• April 24, 2023 23:05
• 0 votes

1. Community
2. Support Forum
3. please, run the free space update script for me

Hi Miguel,  Welcome to Box Community and glad to assist!  As of this writing, it appears your Box account is no longer active.  Let us know if you need further assistance and we'd love to assist! 

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• Rona
• April 24, 2023 23:03
• 0 votes

1. Community
2. Support Forum
3. No available space after deleting all files

Hi there,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in t...

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• Rona
• April 24, 2023 23:00
• 0 votes

1. Community
2. Support Forum
3. No files but consuming 8 GB of space

Hi Giovani,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in...

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• Rona
• April 24, 2023 22:57
• 0 votes

1. Community
2. Support Forum
3. Sort collaborators by name and/or date (in collaborator shared folder)

Hi Cynthia,  Welcome to Box Community and glad to help!  Currently, this is a limitation in collaboration and we'd love to hear your product feature request or suggestions, we recommend you post yo...

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• Rona
• April 24, 2023 22:49
• Edited
• 0 votes

1. Community
2. Support Forum
3. Custom Preview Widgets - "drag the dark cloud on to the white cloud"

Hi Dave,  Welcome to Box Community and glad to help!  While I'm reaching out to our specialists regarding this error, can you please try these troubleshooting steps?  Make sure your browser's up t...

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• Rona
• April 24, 2023 22:41
• 0 votes

1. Community
2. Support Forum
3. BOX continues with obsolete 'can't upload' message

Hi Frank,  Welcome to Box Community and glad to assist!  You may follow these troubleshooting steps to fix your upload error.  Hope it works! 

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• Rona
• April 24, 2023 22:28
• 0 votes

1. Community
2. Support Forum
3. Asset download reporting

Hi there, Welcome to Box Community and glad to help!  You may track your file's download activity by creating a User Activity report and setup a scheduled reports.  To run your report:  From box.c...

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• Rona
• April 24, 2023 22:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. unable to play videos on mobile app

Hi Bobbi,  Welcome to Box Community and glad to assist!  Kindly attach your screenshot of your error when you try to access this video in your Box for mobile application.  Looking forward to hear f...

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• Rona
• April 24, 2023 21:51
• 0 votes

1. Community
2. Support Forum
3. Grouping Users

Hi Tanzim,  Welcome to Box Community and glad to assist!  If you're looking for a way to hide your collaborators. Please enable "hiding collaborators"  in your folder settings. Doing so will only a...

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• Rona
• April 24, 2023 21:42
• Edited
• 0 votes