Rona

1. Community
2. Support Forum
3. Email addresses in Suppression List

Hi Lucas,  Welcome to Box Community and glad to assist!  I opened a new ticket for our Product Support team that way we could look into the affected email addresses. Someone from our team will get ...

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• Rona
• April 20, 2023 21:14
• 0 votes

1. Community
2. Support Forum
3. email confirmation has expired

Hi Anthony,  Welcome to Box Community and glad to assist!  You may generate a brand new link through https://account.box.com/login/reset  Hope it helps! 

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• Rona
• April 20, 2023 21:12
• 0 votes

1. Community
2. Support Forum
3. Box won't send files to desktop after uninstalling and reinstalling application

Hi Heather,  Welcome to Box Community and glad to assist!  Can we confirm the following?  The current version of your Box desktop application.  Your Operating System, here's how you can check.  L...

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• Rona
• April 20, 2023 21:07
• 0 votes

1. Community
2. Support Forum
3. Regex or some other pattern matching for classification policy?

Hi Joey,  Welcome to Box Community and glad to help!  I opened a new ticket for our Product Support team regarding your inquiry. Someone from our team will get in touch via email and please keep an...

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• Rona
• April 20, 2023 20:57
• 0 votes

1. Community
2. Support Forum
3. Is it possible to display the uploaded static HTML in a browser?

Hi there,  Welcome to Box Community and glad to assist!  Looks like HTML preview is a current limitation on Box preview, sorry for the limitation.  At this point, this is subject for feature reques...

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• Rona
• April 20, 2023 14:44
• 0 votes

1. Community
2. Support Forum
3. My entire personal box folder is inaccessible and missing

Hi Siddharth,  Welcome to Box Community and glad to assist!  If the files were uploaded in box.com and it disappeared. Your owned contents that was deleted can be found in your trash/bin icon.  Her...

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• Rona
• April 20, 2023 14:29
• 0 votes

1. Community
2. Support Forum
3. Box will not install on MacBook Pro 16" M2 running Ventura 13.3.1

Hi Scott,  Welcome to Box Community and glad to assist!  Please make sure that you've completely uninstalled Box Drive:  Quit Box Drive Open a Terminal window and run the following command: filepr...

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• Rona
• April 20, 2023 14:04
• 0 votes

1. Community
2. Support Forum
3. Wrong signed storage size

Hi Marcos,  Welcome to Box Community and glad to assist!  To address this concern, please reach out to our Billing team.  You may reach out through billing@box.com or open a ticket here.  Thanks fo...

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• Rona
• April 20, 2023 13:59
• 0 votes

1. Community
2. Support Forum
3. Empty Folders

Hi January,  Welcome to Box Community and glad to assist!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging ...

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• Rona
• April 20, 2023 03:45
• 0 votes

1. Community
2. Support Forum
3. FILES NOT SHOWING UP ANYWHERE

Hi Mattia,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in ...

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• Rona
• April 20, 2023 03:33
• Edited
• 0 votes