Rona

1. Community
2. Support Forum
3. Error about confriming the change admin provileges on e-mail.

Hi there,  Welcome to Box Community and glad to assist!  Looks like you're already working with our Product Support team regading your Admin Transfer. Using your existing ticket#, rest assured that...

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• Rona
• April 12, 2023 20:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. All Files Are Gone

Hi Jess,  Welcome to Box Community!  As of this writing allow me to confirm that Box is not down and let me help with your missing contents.  Are the files you're looking for are your owned content...

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• Rona
• April 12, 2023 20:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box doesn't work on Mac OS Ventura 13.3.1

Hi Tomasz,  Welcome to Box Community and glad to assist!  For your Box Drive application to be operational again, manually reset Box Drive: To manually reset Box Drive on a Mac (File Provider Exten...

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• Rona
• April 12, 2023 20:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. About the mail notification

Hi there,  Welcome to Box Community and glad to assist!   It appears that you're now working with someone from Product Support team. Please use your current ticket to help address your email notifi...

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• Rona
• April 12, 2023 17:49
• 0 votes

1. Community
2. Support Forum
3. I Want to Cancel My Business Enterprise Service

Hi Nick,  Welcome to Box Community and glad to help! Any requests for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com. All other billing-related inquiries can...

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• Rona
• April 12, 2023 15:05
• 0 votes

1. Community
2. Support Forum
3. Bill portal

Hi Travis,  Welcome to Box Community!  You may reach out to our Billing folks to assist with your payment issues and please open a ticket here or you may email them via billing@box.com.  Billing ...

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• Rona
• April 11, 2023 23:21
• Edited
• 0 votes

1. Community
2. Support Forum
3. Upload Confirmation

Hi Peyman, Welcome to Box Community and glad to help!  Looks like we're going to need more information regarding your query. And I opened a new ticket that way our Product Support team could reach ...

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• Rona
• April 11, 2023 23:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. Not getting Confirmation Mail

Hi Allen,  Welcome to Box Community and glad to assist!  We've removed your colleague's email address from our suppression list to make sure he/she will continue to receive email from Box. Should t...

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• Rona
• April 11, 2023 23:09
• Edited
• 0 votes

1. Community
2. Support Forum
3. How to Backup Folders and Sub folder

Hi there,  Welcome to Box Community and glad to help!  Your most reliable option to backup your Box contents is to download them directly from box.com. Hope it helps! 

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• Rona
• April 11, 2023 22:57
• 0 votes

1. Community
2. Support Forum
3. Cannot receive box update notifications

Hi Jeff,  Welcome to Box Community and glad to assist!  Please make sure your email notifications are set accordingly and for more information, please read this article.  If your Account Settings o...

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• Rona
• April 11, 2023 22:51
• Edited
• 0 votes