Rona

1. Community
2. Support Forum
3. Get Excel Sheet view functionnality through Box online

Hi Remi,  Welcome to Box Community and glad to assist!  The feature that you've asked about is currently unavailable on Box. The Sheet View option is for documents that are stored in SharePoint or ...

• View comment
• Rona
• April 11, 2023 21:30
• 0 votes

1. Community
2. Support Forum
3. Can't create Box folder

Hi there,  Welcome to Box Community and glad to help!  Are you creating a first-level folder in the Box widget on Salesforce but receiving an error? If so, please see this article to get a fix.  Me...

• View comment
• Rona
• April 11, 2023 15:45
• 0 votes

1. Community
2. Support Forum
3. Can't Upload Files and Folders to Box

Aoi,  Welcome to Box Community and glad to assist!  Please be informed that your ability to upload files varies depending on the folder owner's storage allocation. You must check if the folder owne...

• View comment
• Rona
• April 11, 2023 15:33
• 0 votes

1. Community
2. Support Forum
3. Can I restore files from empty folders?

Hi Syo,  Welcome to Box Community and glad to assist! Sorry to hear about what happened. And for your missing files, please note that we can only provide assistance to restore your files for those ...

• View comment
• Rona
• April 11, 2023 15:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. Free storage error

Hi Diana,  Welcome to Box Community and glad to help!  We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage.  Hope...

• View comment
• Rona
• April 11, 2023 15:13
• 0 votes

1. Community
2. Support Forum
3. technical details etc. on the platform

Hi Artur,  Welcome to Box Community and glad to help!  Can you include more specific details that way we could provide the helpful article(s) that you need?  We'd love to further assist and we'll a...

• View comment
• Rona
• April 11, 2023 15:10
• 0 votes

1. Community
2. Support Forum
3. I haven't received my email.

Hi there,  Welcome to Box Community and glad to help!  We've removed your email from our suppression list. Please try a new password reset email via box.com/reset and if the issue persist, kindly f...

• View comment
• Rona
• April 10, 2023 23:09
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage data is incorrect.

Hi Vibha,  Welcome to Box Community and glad to help!  We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage.  Hop...

• View comment
• Rona
• April 10, 2023 23:00
• 0 votes

1. Community
2. Support Forum
3. Box Drive not responding

Hi Christian,  Welcome to Box Community and glad to help!  To fix your issue, please reset your Box Drive manually:  Exit Box Drive (if it is running). If necessary, use Task Manager to end the Bo...

• View comment
• Rona
• April 10, 2023 22:53
• 0 votes

1. Community
2. Support Forum
3. BOX asking for 2 step verification suddenly

Hi Takahito,  Welcome to Box Community and glad to help!  Please allow our Product Support team to help with your login issue. I created a new ticket and someone will get in touch via email.  Thank...

• View comment
• Rona
• April 10, 2023 22:48
• 0 votes