Rona

1. Community
2. Support Forum
3. Co-Worker Unable to Update their Email Address

Hi Angie, Welcome to Box Community and glad to help! Let me open a ticket to assist regarding this error. Rest assured that someone from Product Support team will be emailing you and please keep an...

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• Rona
• March 30, 2023 22:06
• 0 votes

1. Community
2. Support Forum
3. migrate from one account to another

Hi Matias,  Welcome to Box Community and glad to help!  You can delete the owner's Box account and transfer his/her contents since he/she will soon leave the Organization. This way you can secure t...

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• Rona
• March 30, 2023 22:01
• 0 votes

1. Community
2. Support Forum
3. Can't Box share via right-click in File Explorer on Windows 11

Hi Tim, Welcome to Box Community and glad to help! Please reset your Box Drive manually:  Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process. Ascertain wh...

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• Rona
• March 30, 2023 21:54
• 0 votes

1. Community
2. Support Forum
3. My files desappear I can find them, they never synced the last time

Hi Vilma, Welcome to Box Community and glad to help! Looks like you've already created a ticket for this particular concern/issue. Please note that our Product Support specialist will continue to p...

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• Rona
• March 30, 2023 21:19
• 0 votes

1. Community
2. Support Forum
3. Video Previews

Hi James, Welcome to Box Community and glad to help! Looks like you've already created a ticket for this particular concern/issue. Please note that our Product Support specialist will continue to p...

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• Rona
• March 30, 2023 21:17
• 0 votes

1. Community
2. Support Forum
3. Need to add a user as Admin

Hi Pankaj,  Welcome to Box Community and glald to help!  You may add as many Co-Admin as you can, here's the steps.  And to get to know more about your Co-Admin's permissions and limitations, pleas...

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• Rona
• March 29, 2023 22:54
• Edited
• 0 votes

1. Community
2. Support Forum
3. Password has expire

Hi there,  Welcome to Box Community and glad to help!  Please generate a password reset email using box.com/reset and setup a new password.  Hope it works! 

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• Rona
• March 29, 2023 22:49
• 0 votes

1. Community
2. Support Forum
3. Storage Usage Or File Count In My Account Is Incorrect

Hi there,  Welcome to Box Community and glad to help!  Great news! We've ran the script to correct your file and folder counts. You may now check your current storage in box.com> Account Settings> ...

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• Rona
• March 29, 2023 22:46
• 0 votes

1. Community
2. Support Forum
3. Storage used innacurate

Hi there,  Welcome to Box Community and glad to help!  Great news! We've ran the script to correct your file and folder counts. @Robert, nice of you to join! I did the same for you and you can both...

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• Rona
• March 29, 2023 22:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. billing problem

Hi Vena,  Welcome to Box Community and glad to help!  You may reach out to our Billing folks to get an update with your recent payments, please open your ticket through this support link.  Hope it ...

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• Rona
• March 29, 2023 22:33
• 0 votes