Rona

1. Community
2. Support Forum
3. Deleted folder from Finder

Hi Rose,  Welcome to Box Community and glad to help!  Can I confirm the Box desktop application installed in your machine? If you happen to have Box Drive installed, you can simply launch Box Drive...

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• Rona
• March 30, 2023 22:56
• 0 votes

1. Community
2. Support Forum
3. Missing Box Folder and Files

Hi Marsha,  Welcome to Box Community and glad to help!  Looks like you've already worked with our Product Support specialist to address your concern.  Let us know in the Community if you need furth...

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• Rona
• March 30, 2023 22:27
• 0 votes

1. Community
2. Support Forum
3. Identify if files/documents include PII and/or PHI and Data Rooms in accounts

Hi Tammy, Welcome to Box Community and glad to help! Let me open a ticket to assist regarding this concern. Rest assured that someone from Product Support team will be emailing you and please keep ...

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• Rona
• March 30, 2023 22:23
• 0 votes

1. Community
2. Support Forum
3. Still no way to open a support ticket?

Hi Al, Welcome to Box Community and glad to help! Let me open a ticket to assist regarding this issue. Rest assured that someone from Product Support team will be emailing you and please keep an ey...

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• Rona
• March 30, 2023 22:21
• 0 votes

1. Community
2. Support Forum
3. Box Tool

Hi there,  Welcome to Box Community and glad to help!  You may follow these preliminary troublehshooting steps to fix this issue.  Is Box tools installed in the Control Panel or your Applications?...

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• Rona
• March 30, 2023 22:18
• Edited
• 0 votes

1. Community
2. Support Forum
3. Team member can't access google sheet

Hi Rhonda,  Welcome to Box Community and glad to help! Let me open a ticket to assist regarding this issue. Rest assured that someone from Product Support team will be emailing you and please keep ...

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• Rona
• March 30, 2023 22:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. Co-Worker Unable to Update their Email Address

Hi Angie, Welcome to Box Community and glad to help! Let me open a ticket to assist regarding this error. Rest assured that someone from Product Support team will be emailing you and please keep an...

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• Rona
• March 30, 2023 22:06
• 0 votes

1. Community
2. Support Forum
3. migrate from one account to another

Hi Matias,  Welcome to Box Community and glad to help!  You can delete the owner's Box account and transfer his/her contents since he/she will soon leave the Organization. This way you can secure t...

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• Rona
• March 30, 2023 22:01
• 0 votes

1. Community
2. Support Forum
3. Can't Box share via right-click in File Explorer on Windows 11

Hi Tim, Welcome to Box Community and glad to help! Please reset your Box Drive manually:  Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process. Ascertain wh...

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• Rona
• March 30, 2023 21:54
• 0 votes

1. Community
2. Support Forum
3. My files desappear I can find them, they never synced the last time

Hi Vilma, Welcome to Box Community and glad to help! Looks like you've already created a ticket for this particular concern/issue. Please note that our Product Support specialist will continue to p...

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• Rona
• March 30, 2023 21:19
• 0 votes