Ann

1. Community
2. Support Forum
3. We were unable to process your payment information

Hi there,  Welcome to Box Community! To assist you with your upgrade issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• November 04, 2024 19:20
• 0 votes

1. Community
2. Support Forum
3. update to box drive 2.41.226 failed on mac os ventura 13.6.4

Hi Ray, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• November 04, 2024 19:19
• 0 votes

1. Community
2. Support Forum
3. Why am i out of space?

Hi Don, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• November 04, 2024 19:17
• 0 votes

1. Community
2. Support Forum
3. Two-factor authentication

Hi Yokomori, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmatio...

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• Ann
• November 04, 2024 19:15
• 0 votes

1. Community
2. Support Forum
3. Automated processing of data flow (python, api)

Hi Simon, Welcome to the Box Community! A Box Software Developer may address your query most effectively. It would be preferable for you to post your question on our new community website: https://...

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• Ann
• November 04, 2024 19:13
• 0 votes

1. Community
2. Support Forum
3. Change login url

Hi Dwayne,  Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• November 04, 2024 19:04
• 0 votes

1. Community
2. Support Forum
3. Deleted or unavailable post

Hi Tala,  Welcome to Box community! Here are some troubleshooting steps to try: 1. Make sure that the browser is up to date2. Clear the browsing history or use a different browser3. Temporary disab...

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• Ann
• October 31, 2024 21:21
• 0 votes

1. Community
2. Support Forum
3. Error message: "This shared file or folder link has been removed or is unavailable to you"

Hi Morgan, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• October 31, 2024 21:19
• 0 votes

1. Community
2. Support Forum
3. Impossible to Connect a new user

Hi de PONCINS Patrice, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you ...

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• Ann
• October 31, 2024 21:17
• 0 votes

1. Community
2. Support Forum
3. "You do not have enough space to copy the item..."

Hi Christopher, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• October 31, 2024 21:15
• 0 votes