Ann

1. Community
2. Support Forum
3. Add a User

Hi Tori,  Welcome to Box community! Prerequisite To add managed users, you must be: An Admin A Co-Admin with the Manage users permission enabled To add one or more managed users manually: Go to ...

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• Ann
• August 12, 2024 22:13
• 0 votes

1. Community
2. Support Forum
3. Unable to change language to English inside Box notes

Hi Krishna, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting...

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• Ann
• August 12, 2024 22:09
• 0 votes

1. Community
2. Support Forum
3. I need to add a user who was deleted in Box

Hi Nancy, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• August 12, 2024 22:07
• 0 votes

1. Community
2. Support Forum
3. Account storage limit reached??

Hi Cecilia,  Welcome to Box community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting! B...

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• Ann
• August 12, 2024 22:05
• 0 votes

1. Community
2. Support Forum
3. SOC 1 Type 2 report

HI Varun, Welcome to Box community! To get the SOC 1 Type 2 report, please reach out to your account team or sales for assistance.  1. You can give sales a call directly at 1.877.729.4269 ext. 12. ...

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• Ann
• August 12, 2024 22:04
• 0 votes

1. Community
2. Support Forum
3. Need to add enterprise user

Hi Risa, Welcome to Box community! Are you getting the message "email already used in a Box account but not associated to an enterprise"? If so, please see below: Resolution Steps: After receiving ...

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• Ann
• August 12, 2024 22:01
• 0 votes

1. Community
2. Support Forum
3. Box is showing more used space than I am using

Hi Dave,  Welcome to Box community! Please note that the accumulated storage and/or number of files will be updated and may take up to 24 hours to be correct. If the issue remains unresolved after ...

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• Ann
• August 12, 2024 21:56
• 0 votes

1. Community
2. Support Forum
3. Opening a Case for Suppressed Emails

Hi,  Welcome to Box community! You can open a case with the support team here: https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://support.box.com/hc/en-us Hope this helps and th...

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• Ann
• August 12, 2024 21:53
• 0 votes

1. Community
2. Support Forum
3. Admin and Platform Insights are not visible to Co-Admin Member of Enterprise Account

Hi Dipti, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting! ...

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• Ann
• August 12, 2024 21:49
• 0 votes

1. Community
2. Support Forum
3. how do i recover a delete folder?

Hi Maria, Welcome to Box community! You can filter content by items you own, or by items you’ve deleted.  To do this, directly beneath the folder label (Trash), click the Items I Own (or Items I De...

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• Ann
• August 12, 2024 21:47
• 0 votes