Ann

1. Community
2. Support Forum
3. Download Restriction for a group of users

Hi Romel, Welcome to the Box Community! At this time it is not possible for users to be able to edit, view and restrict to download content from Box. But, it is possible with their permission level...

• View comment
• Ann
• April 03, 2024 20:11
• 0 votes

1. Community
2. Support Forum
3. Adding existing user to enterprise

Hi Stephanie,  Welcome to the Box Community! Below are the steps on how to add a user that has already created a (free) Box account: Go to Admin Console > Users and Groups. Click the Managed Users...

• View comment
• Ann
• April 03, 2024 19:35
• 0 votes

1. Community
2. Support Forum
3. User cannot be added to your enterprise

Hi Chris, Welcome to the Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket fo...

• View comment
• Ann
• April 03, 2024 19:18
• 0 votes

1. Community
2. Support Forum
3. I cannot access files necessary to do my work

Hi, Welcome to the Box Community! Here are some troubleshooting steps to try: 1. Make sure that the browser is up to date2. Clear the browsing history or use a different browser3. Temporary disable...

• View comment
• Ann
• April 03, 2024 19:13
• 0 votes

1. Community
2. Support Forum
3. Almost all space used up despite not having any files stored

Hi R, Welcome to Box Community! The data storage in your account has been cleared up and it should now display the correct storage space. Thank you for posting! Best,Ann

• View comment
• Ann
• April 03, 2024 19:04
• 0 votes

1. Community
2. Support Forum
3. Unable to access data

Hi Durgesh, Welcome to the Box Community! Here are some troubleshooting steps to try: 1. Make sure that the browser is up to date2. Clear the browsing history or use a different browser3. Temporary...

• View comment
• Ann
• April 03, 2024 19:01
• 0 votes

1. Community
2. Support Forum
3. unshared_at returning invalid_parameter with 400

Hi Durga, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

• View comment
• Ann
• April 03, 2024 18:53
• 0 votes

1. Community
2. Support Forum
3. Text messages are not delivered to the mobile phone used for two-factor authentication

Hi Hiraku,  Welcome to the Box Community! Kindly ask your customer to open a ticket using the email address associated with the two factor here: https://support.box.com/hc/en-us/requests/new?&refer...

• View comment
• Ann
• April 03, 2024 18:51
• 0 votes

1. Community
2. Support Forum
3. Account storage usage or file count is wrong. can you fix it?

Hi Vonpire, Welcome to Box Community! The data storage in your account has been cleared up and it should now display the correct storage space. Thank you for posting! Best,Ann

• View comment
• Ann
• April 03, 2024 18:47
• 0 votes

1. Community
2. Support Forum
3. Cannot create a new subfolder.

Hi Yoshinori,  Welcome to the Box Community! You are correct. The message "You cannot move this item because either source or destination item is in another operation." means that the first activit...

• View comment
• Ann
• April 03, 2024 18:45
• 0 votes