Ann

1. Community
2. Support Forum
3. Sent inviation for existing user but he still cannot access

Hi Charlene, Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and cre...

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• Ann
• April 02, 2024 18:46
• 0 votes

1. Community
2. Support Forum
3. out of storage

Hi Olivia, Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and creat...

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• Ann
• April 02, 2024 18:43
• 0 votes

1. Community
2. Support Forum
3. The Boxsite APP in Desktop not currently syncing

Hi Antonio, Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and crea...

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• Ann
• April 02, 2024 18:40
• 0 votes

1. Community
2. Support Forum
3. Activation link was expired

Hi Malak, Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and create...

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• Ann
• April 02, 2024 18:37
• 0 votes

1. Community
2. Support Forum
3. How to Convert Member to External User

Hi BT Box Admin, Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and...

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• Ann
• April 02, 2024 18:34
• 0 votes

1. Community
2. Support Forum
3. Can't add user

Hi James, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation s...

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• Ann
• January 30, 2024 21:26
• 0 votes

1. Community
2. Support Forum
3. actual capacity

Hi Antonio, Welcome to Box Community! The data storage in your account has been cleared up and it should now display the correct storage space. Thank you for posting! Best,Ann

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• Ann
• January 30, 2024 21:23
• 0 votes

1. Community
2. Support Forum
3. Deleted ~40GB and no free space gained

Hi Jim, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storag...

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• Ann
• January 30, 2024 20:41
• 0 votes

1. Community
2. Support Forum
3. Confirmation email not received

Hi David, Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and create...

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• Ann
• January 30, 2024 20:39
• 0 votes

1. Community
2. Support Forum
3. How to lock the signed document in Box

Hi Box Admin, Welcome to the Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticke...

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• Ann
• January 30, 2024 20:36
• 0 votes