Sent inviation for existing user but he still cannot access
Answered
Hello,
I was able to send a invitation to a person who already has an account and he was able to accept the invite. However he has not been added to our list of users and he has not access.
Charlene
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Hi Charlene,
Welcome to the Box Community!
This would be something our Product Support team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Kindly check your email for details and updates.
Best,
Ann
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