Ann

1. Community
2. Support Forum
3. Blocked out of Account

Hi Victor, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation ...

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• Ann
• December 28, 2023 19:46
• 0 votes

1. Community
2. Support Forum
3. MFA rest for user account

Hi Kelli, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation s...

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• Ann
• December 28, 2023 19:43
• 0 votes

1. Community
2. Support Forum
3. Migration Support Needed From One Box Account To A New Account

Hi Anthony,  Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• December 28, 2023 19:38
• 0 votes

1. Community
2. Support Forum
3. Account Limit reached with no data stored or in trash

Hi Jan, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storag...

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• Ann
• December 28, 2023 19:35
• 0 votes

1. Community
2. Support Forum
3. Flles missing from offline and online drive

Hi Preeti, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• December 28, 2023 19:32
• 0 votes

1. Community
2. Support Forum
3. Box Drive not launching upon installation (macOS Sonoma)

Hi Namrata,  Welcome to the Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• December 28, 2023 19:29
• 0 votes

1. Community
2. Support Forum
3. 2 factor authentication error

Hi Gabriel, Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and crea...

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• Ann
• December 28, 2023 19:26
• 0 votes

1. Community
2. Support Forum
3. Need plan option for 1TB storage individual account

Hi Nate,  Welcome to Box Community! We do not have an individual account option with 1TB storage. I apologize. However, our Business to Enterprise plans have an "Unlimited" storage. Please visit ou...

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• Ann
• December 28, 2023 19:23
• 0 votes

1. Community
2. Support Forum
3. What are SLA's with Box when you open up a ticket with them

Hi Neil,  Welcome to Box community! Here are the Product Support Priority Definitions. When contacting Box Product Support, customers have the ability to assign a priority to their issue: UrgentAn ...

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• Ann
• December 28, 2023 19:09
• 0 votes

1. Community
2. Support Forum
3. User no longer receives email notifications

Hi Michael, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation...

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• Ann
• November 21, 2023 22:07
• 0 votes