Ann

1. Community
2. Support Forum
3. 3TB data to be uploaded

Hi, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly...

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• Ann
• November 20, 2023 21:59
• 0 votes

1. Community
2. Support Forum
3. Account needs further verification

Hi Dotun, Welcome to Box Community! To help you in upgrading the account, please reach out to our Billing team by sending them an email at billing@box.com. Thanks for posting! 

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• Ann
• November 20, 2023 21:56
• 0 votes

1. Community
2. Support Forum
3. storage

Hi, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage am...

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• Ann
• November 20, 2023 21:54
• 0 votes

1. Community
2. Support Forum
3. Installation Box drive onto non C drive windows

Hi Kevin, Welcome to Box Community! To best guide us with the process, you may visit this community article: Configuring the Default Box Drive Folder Location. To customize the location of the Box ...

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• Ann
• November 20, 2023 21:52
• -1 votes

1. Community
2. Support Forum
3. Incorrect storage usage displayed

Hi, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage am...

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• Ann
• November 20, 2023 21:42
• 0 votes

1. Community
2. Support Forum
3. Enabling Linking Box with Office

Hi Jackie, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• November 20, 2023 21:39
• 0 votes

1. Community
2. Support Forum
3. Space reported incorrectly

Hi, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage am...

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• Ann
• November 20, 2023 21:34
• 0 votes

1. Community
2. Support Forum
3. Do you all see the problem! Fix your storage and file metrics being wrong.

Hi Dana, Welcome to Box Community! Regarding with the storage and file counts being wrong, This is a known issue and is a long term project for our engineering team to tackle. I see you already hav...

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• Ann
• November 20, 2023 21:32
• 0 votes

1. Community
2. Support Forum
3. Please run script to reset my account

Hi, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage am...

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• Ann
• November 20, 2023 21:29
• 0 votes

1. Community
2. Support Forum
3. No answer from support about reactivating account

Hi, Welcome to the Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this...

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• Ann
• November 20, 2023 21:27
• 0 votes