Ann

1. Community
2. Support Forum
3. File too big

Hi Georg, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting! 

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• Ann
• November 20, 2023 21:09
• 0 votes

1. Community
2. Support Forum
3. Wrong File Count?

Hi Dana, Welcome to the Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for...

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• Ann
• November 20, 2023 21:06
• 0 votes

1. Community
2. Support Forum
3. No access to another account

Hi Pablo, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• November 20, 2023 21:00
• 0 votes

1. Community
2. Support Forum
3. Old password forgotten, need your help

Hi Grove, Welcome to Box Community and I’m here to help! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for postin...

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• Ann
• November 20, 2023 20:54
• 0 votes

1. Community
2. Support Forum
3. Storage Usage is Incorrect issue, can the correction script run on my account?

Hi Todd, Welcome to the Box Community, I'm happy to help! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous fi...

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• Ann
• November 20, 2023 20:52
• 0 votes

1. Community
2. Support Forum
3. "Storage Used" figure incorrect - request to run correction script

Hi Graeme, Welcome to the Box Community, I'm happy to help! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous ...

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• Ann
• November 20, 2023 20:50
• 0 votes

1. Community
2. Support Forum
3. Storage not resetting - Please Run a Script to help reset

Hi JK, Welcome to the Box Community, I'm happy to help! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file...

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• Ann
• November 20, 2023 20:48
• 0 votes

1. Community
2. Support Forum
3. File Size Report

Hi JT,  Welcome to the Box Community and thanks for your post in the forum! The User Activity Report for File Management will be able to capture the size of the file. Let me know if you have additi...

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• Ann
• November 20, 2023 20:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't access invitation

Hi Arthur,  Welcome to Box Community! Let me see what I can do to help! It would be best to reach out to the folder owner and request to be removed as a collaborator and resend the collaboration in...

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• Ann
• August 22, 2023 22:01
• 0 votes

1. Community
2. Support Forum
3. Can't paste .DES files in folder

Hi Mihdi, Thank you for sharing your feature request with the community! For any product feature request or suggestions, we recommend you post your idea on pulse.box.com for more visibility. There,...

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• Ann
• August 22, 2023 21:53
• 0 votes