"Storage Used" figure incorrect - request to run correction script

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Box User

• November 18, 2023 12:43

Hello Support,

May I request that the correction script is run again on my account?  I've just done some serious housekeeping with lots of file deletes, but the storage used count remains too high.

Many thanks in advance!

Best Wishes
Graeme

 

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  Ann

  • November 20, 2023 20:50

  Hi Graeme,

  Welcome to the Box Community, I'm happy to help!

  I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

  Let me know if you have questions!

  Best,
  Ann

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