Ann

1. Community
2. Support Forum
3. Subscription Upgrade Error

Hi Paul,  Welcome to Box Community! I recommend that you reach out to our Billing team for assistance, Kindly email them at billing@box.com Thank you for posting!                                   ...

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• Ann
• July 20, 2023 21:42
• 0 votes

1. Community
2. Support Forum
3. Files are showing as 'protected'

Hi  Aparna, Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've ...

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• Ann
• July 20, 2023 21:35
• 0 votes

1. Community
2. Support Forum
3. Disk is full and cannot open files

Hi Jay, Welcome to the Box Community, I'm happy to help! This would be something Product Support team would like to investigate and may require specific account information. I see you already have ...

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• Ann
• July 20, 2023 21:27
• 0 votes

1. Community
2. Support Forum
3. How to rollover configuration/settings/folder taxonomy from non prod to prod environment?

Hello, Welcome to the Box Community! A Box Software Developer may address your query most effectively. It would be preferable for you to post your question on our new community website: forum.box.c...

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• Ann
• July 20, 2023 21:24
• 0 votes

1. Community
2. Support Forum
3. Blocked for No Reason - Fix needed ASAP

Hi there,  Welcome to the Box Community! We appreciate you raising this issue to us, and our engineering team is aware of this situation and they have resolved the issue. https://status.box.com/inc...

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• Ann
• July 20, 2023 20:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. Sorry - You Have Been Blocked

Hi Everyone,  Welcome to the Box Community! We appreciate you raising this issue to us, and our engineering team is aware of this situation and it looks like they have fixed the issue. https://stat...

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• Ann
• July 20, 2023 20:54
• 0 votes

1. Community
2. Support Forum
3. Remove Seats

Hi there,  Welcome to Box Community! If you have a Business or Enterprise account, the minimum number of users/seats required is 3. Please contact Billing at billing@box.com if you would like to re...

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• Ann
• July 20, 2023 20:42
• 0 votes

1. Community
2. Support Forum
3. Expired link to join

Hi DeAnna,  Welcome to Box Community, happy to help! It looks like your account has already been confirmed. Can you please clear your browsing history and then open a new window and check if you wi...

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• Ann
• July 20, 2023 20:37
• 0 votes

1. Community
2. Support Forum
3. failed to upload

Hi Kumi Ito, Welcome to Box community, happy to assist! The maximum file size limit for uploads to Box varies depending on your account type: Free personal: 250 MB Starter: 2 GB Business: 5 GB Bus...

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• Ann
• July 20, 2023 20:32
• -1 votes

1. Community
2. Support Forum
3. Storage shows incorrect amount

Hi William,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the co...

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• Ann
• July 20, 2023 20:23
• 0 votes