Ann

1. Community
2. Support Forum
3. Error in my disk space use

Hi Alban, Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect I've ra...

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• Ann
• May 26, 2023 20:11
• 0 votes

1. Community
2. Support Forum
3. Storage showing full incorrectly

Hi Keshav, Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect I've r...

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• Ann
• May 26, 2023 20:04
• 0 votes

1. Community
2. Support Forum
3. account storage limit reached

Hi Anna,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've go...

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• Ann
• May 26, 2023 19:57
• 0 votes

1. Community
2. Support Forum
3. Used storage is incorrect

Hi Carlos, Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect. I've ...

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• Ann
• May 26, 2023 19:47
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to login

Hi Victoria, Welcome to the Box Community, I'm happy to help! This would be something Product Support team would like to investigate and may require specific account information. I see you already ...

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• Ann
• May 17, 2023 22:20
• 0 votes

1. Community
2. Support Forum
3. user already exists

Hi Jerry, Welcome to the Box Community, I'm happy to help! This would be something Product Support team would like to investigate and may require specific account information. I see you already hav...

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• Ann
• May 17, 2023 22:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. temporarily_unavailable error after downloading Box Drive on Mac

Hi Jericho,  Welcome to the Box Community! I suggest that you try manually resetting Box Drive to see if it will resolves the issue. Below are the steps for Windows: To reset Box Drive on Windows ...

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• Ann
• April 04, 2024 17:03
• -1 votes

1. Community
2. Support Forum
3. not able to sign-in on Box desktop application

Hi Maddy, Welcome to the Box Community! Can you please try to manually reset Box Drive to see if it will resolves the issue? The steps are as follows:  To reset Box Drive on Windows Exit Box Drive...

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• Ann
• April 02, 2024 21:00
• -1 votes

1. Community
2. Support Forum
3. La taille des données utilisées est incorrecte

Hi there, Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to ass...

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• Ann
• January 30, 2024 22:37
• -1 votes

1. Community
2. Support Forum
3. Email already used in a Box account but not associated with an enterprise

Hi there, Welcome to Box Community! You should be able to manually add the personal account, please disregard the message "Email already used in a Box account but not associated with an enterprise"...

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• Ann
• January 30, 2024 20:32
• 0 votes