France

1. Community
2. Support Forum
3. Upload button removal - New layout

Hi Clarence, Welcome to the Box Community! We've actually made an announcement regarding the consolidated "New" button combining the 'New' and 'Upload' buttons. The announcement can be found here. ...

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• France
• June 03, 2021 19:41
• 1 vote

1. Community
2. Support Forum
3. Chrome - Open/Save As Crashing due to Box Sync in Windows Shell

Hi Matthew,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have ...

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• France
• May 20, 2021 19:44
• 1 vote

1. Community
2. Support Forum
3. Archivos borrados de la papelera

Hi Jaime,  Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to as...

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• France
• May 19, 2021 19:39
• 1 vote

1. Community
2. Support Forum
3. Cancellation

Hi Liz, Welcome to the Box Community!   This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help with your request.  ...

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• France
• May 18, 2021 22:06
• 0 votes

1. Community
2. Support Forum
3. Error: "We could not perform this action because the designated folder is locked by another operation"

@Rob, no need to open a new ticket, I already made a follow up on your ticket with support, and it seems your issue has been forwarded to our team that specializes in this product. They will reach ...

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• France
• May 10, 2021 21:38
• 1 vote

1. Community
2. Support Forum
3. Upgrade plan from Individual to Enterprise

Hi Anritsu,  Welcome to the Box Community!   I understand you are having trouble upgrading your account Developer account. This will require our Billing team to work directly with you so I went ahe...

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• France
• April 20, 2021 18:56
• 1 vote

1. Community
2. Support Forum
3. Upload Failed

Hi Stephen,  Welcome to the Box Community! If you are on Mac and using Box Drive, you may check whether any files exist in this path ~/Library/Application Support/Box/Box/unsyncedFiles. These are f...

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• France
• February 18, 2021 22:19
• Edited
• 1 vote

1. Community
2. Support Forum
3. error message when trying to play mp3. We’re sorry, the preview didn’t load. Please refresh the page.

Hi there,  Welcome to the Box Community! Are you able to download these file and play with without any issue on your computer? Can you check if watermark is enabled for these files or the folder th...

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• France
• February 15, 2021 19:05
• 1 vote

1. Community
2. Support Forum
3. Box Sync unable to access files/folders

Hi Tiago,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and creat...

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• France
• February 12, 2021 19:59
• 1 vote

1. Community
2. Support Forum
3. Change SSO from OKTA TO AZURE

Hi Anil,  Welcome to the Box Community! You will need to fill out and use the Box SSO Setup Support Form to have Box help you set up in changing your SSO provider and schedule with our Product Supp...

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• France
• February 04, 2021 18:55
• 1 vote