France

1. Community
2. Support Forum
3. Converting Managed Users to Unmanaged Users

Hi Bethlyn,  Welcome to the Box Community! This might require some account specific information to address, so I've submitted a case to Box Support on your behalf. You should be receiving an email ...

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• France
• May 24, 2022 19:23
• 0 votes

1. Community
2. Support Forum
3. Reset Storage

Hi There,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing th...

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• France
• May 24, 2022 19:18
• 0 votes

1. Community
2. Support Forum
3. File Link Doesn't Work

Hi Paul,  Welcome to the Box Community, I'm happy to help! This error message can happen if the email address of your Box is different from the email address the invitation was sent to. Example: A...

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• France
• May 24, 2022 19:14
• 0 votes

1. Community
2. Support Forum
3. Files show up on app but not web version

Hi Andrea,  I have just checked your folder structure on the account linked to your profile here and I do see there are folders in there, same as the ones on your mobile device but the structure of...

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• France
• May 23, 2022 21:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. Change Log In

Hi Judy,  Welcome to the Box Community, and thanks for joining in on this thread! If you are unable to changed the Primary Email of your Box account, its likely your organization restricted this by...

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• France
• May 23, 2022 21:37
• 0 votes

1. Community
2. Support Forum
3. We’re sorry, the preview didn’t load. This document may be protected.

Hi Jennifer,  Welcome to the Box Community, I'm happy to help! Can you try disabling add-ins or extension on your browser and see if that helps? We've also seen this happen to other users using ant...

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• France
• May 23, 2022 21:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. Locked out of a disabled email

Hi Danny,  This may require some account specific information to resolve, so I've submitted a case to Box Support on your behalf.   Kindly check your email for details and updates. You should b...

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• France
• May 23, 2022 20:58
• 0 votes

1. Community
2. Support Forum
3. Locked out of a disabled email

Hi Danny,  Welcome to the Box Community! If you can’t access the email address associated with your Box account, we recommend reaching out to your email service provider (ESP) to regain access to y...

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• France
• May 23, 2022 20:36
• 0 votes

1. Community
2. Support Forum
3. Phone Number Invalid

Hi Heather,  Welcome to the Box Community, I'm happy to help! Please make sure to follow the steps in this article on setting up 2- step verification via SMS: https://support.box.com/hc/en-us/artic...

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• France
• May 23, 2022 20:31
• 0 votes

1. Community
2. Support Forum
3. Box Sync issues keeps Calculating Time Remaining with no progress made

Hi Jessica,  Welcome to the Box Community! I'm sorry to hear that you are having issue with Box Sync app. It looks like you are part of an organization that requires their managed users to contact ...

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• France
• May 23, 2022 20:29
• 0 votes