France

1. Community
2. Support Forum
3. Recovery of Deleted Files

Hi Clarke,  Welcome to the Box Community, I'm happy to help! If you need to recover your delete contents, please login to your Box account in Box.com using a browser and go to your Trash. You may s...

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• France
• May 12, 2022 18:40
• 0 votes

1. Community
2. Support Forum
3. Box generates error message

Hi Colin,  Welcome to the Box Community, I'm happy to help! Can you download and run this Microsoft fix tool to uninstall any traces of Box Drive from your computer and then reinstall it? Microso...

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• France
• May 12, 2022 18:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. Colleague "invited you to collaborate on" file which can't be found

Hi Andrew,  Welcome to the Box Community, I'm happy to help! If a user is invited to collaborate on a folder and they do not accept this collaboration invitation (from the email notification receiv...

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• France
• May 12, 2022 18:25
• 0 votes

1. Community
2. Support Forum
3. How to backup deleted data

Hi there, Welcome to the Box Community, I'm happy to help! If you need to recover your delete contents, please login to your Box account in Box.com using a browser and go to your Trash. You may sor...

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• France
• May 12, 2022 18:20
• Edited
• 0 votes

1. Community
2. Support Forum
3. コラボレーションでの招待者の通知に「無料のBoxアカウントを作成してください」

Hi Yoshio,  Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to a...

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• France
• May 12, 2022 18:16
• 0 votes

1. Community
2. Support Forum
3. Problems with file move or copy to other folder using BOX app for Android

Hi Tal,  I'm sorry to hear that our initial attempt and tips did not help. I see that you already have an open ticket for this issue and our Support representative is now investigating, please cont...

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• France
• May 12, 2022 18:15
• 0 votes

1. Community
2. Support Forum
3. FTP upload

Hi Mary,  Welcome to the Box Community, I'm happy to help! The user must be able to see the folder on their "All Files" page and has to be a collaborator in order for them to be able to upload file...

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• France
• May 11, 2022 22:27
• 0 votes

1. Community
2. Support Forum
3. Couldn't complete my Box signup because the email confirmation link has expired. Please help, thank you

Hi Mei,  Welcome to the Box Community, I'm happy to help! Please go ahead and request for a password reset link to confirm your account. To reset the password for your Box account, follow this proc...

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• France
• May 11, 2022 21:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. Problems with file move or copy to other folder using BOX app for Android

Hi Tal,  Welcome to the Box Community, I'm happy to help! Do you have the latest version of Box for Android? Please open Google play store and look up Box and make sure that your app is on the late...

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• France
• May 11, 2022 21:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to access folder - Original owner no longer with Company

Hi Heather,  Welcome to the Box Community, I'm happy to help! If the owner of the folder is part of a Business or Enterprise Box, you can reach out to the user's Box admin about requesting access t...

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• France
• May 11, 2022 21:17
• 0 votes