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1. Community
2. Support Forum
3. Box Disconnecting/Uninstalling Itself

Hi Austin,  Welcome to the Box Community, I'm happy to help! Can you confirm if Box Drive is running on the affected user's computer? If the user is on Windows, please open task manager and see if ...

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• France
• May 04, 2022 20:00
• 0 votes

1. Community
2. Support Forum
3. what's the easiest way to move everything from dropbox to box?

Hi Amy,  Welcome to the Box Community, I'm happy to help! Box offers different migration method depending on the amount of content you are to migrate to Box and this article on Migration to Box mig...

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• France
• May 03, 2022 21:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. Switch organization

Hi Piriya,  Welcome to the Box Community, I'm happy to help! I checked your profile, and I see it is linked to a Personal Free Account. The message that you received when you tried to add your NYU ...

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• France
• May 03, 2022 21:46
• Edited
• 0 votes

1. Community
2. Support Forum
3. Data capacity

Hi Minaho,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect To he...

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• France
• May 03, 2022 21:33
• 0 votes

1. Community
2. Support Forum
3. Download Index

Hi Sarah,  Welcome to the Box Community, I'm happy to help! Can you try to clear your browser cache and disable plug-ins/ add-ins on your browser? Also, please make sure that your browser allow 3rd...

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• France
• May 03, 2022 21:32
• 0 votes

1. Community
2. Support Forum
3. Can´t update box drive to 2.26.330 version

Glad to hear that everything is okay now! Thanks for reaching out and for your participation in the forum! Regards,

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• France
• May 03, 2022 21:13
• 0 votes

1. Community
2. Support Forum
3. Editing docs using online 365 and saving back to box when you have a mac

Hi Mary,  Thanks for responding back! If the account involve is a paying Business or Enterprise Box, I would suggest that you login to that account and open a support ticket. It sounds like the iss...

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• France
• May 03, 2022 21:11
• 0 votes

1. Community
2. Support Forum
3. Invite and verification of email not working

Hi Cinnamon, Welcome to the Box Community, I'm happy to help! Sorry to hear about the expired verification email. You may also verify your account thru resetting your Box password.  To reset the pa...

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• France
• May 03, 2022 21:07
• 0 votes

1. Community
2. Support Forum
3. Is there a way for Box support to check if a recovery email been set up for my account?

Hi Pattrine,  Welcome to the Box Community! If you are having login issue for one of your accounts, please open another browser and then go to Support.box.com > Support > Contact Support. You will ...

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• France
• May 03, 2022 20:58
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box not working on MacBook after restoring Time Machine backup

Hi Patrick,  Welcome to the Box Community, I'm happy to help! For context, the issue you encounter is due we don't support using Time Machine with Box Drive. We recommend to just download the insta...

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• France
• May 03, 2022 20:37
• 0 votes