France

1. Community
2. Support Forum
3. Open with Microsoft applications not working

Hi there,  Welcome to the Box Community! I understand that you are having issue opening files from Box with your Microsoft desktop editor, I'm happy to help! For context, Box Tools and Box Drive ar...

• View comment
• France
• March 17, 2022 19:35
• Edited
• 0 votes

1. Community
2. Support Forum
3. SSO Config

Hi Paul,  Welcome to the Box Community! Please check if your enterprise is eligible for self-service SSO. View our SSO Setup documentation. Self-service SSO will be available If: Setting up SSO fo...

• View comment
• France
• March 16, 2022 22:59
• 0 votes

1. Community
2. Support Forum
3. Create a shortcut/alias to another Box directory

Hi Tay,  Welcome to the Box Community! This would be something Box Support team would like to investigate with you and may require specific account information. I went ahead and created a ticket f...

• View comment
• France
• March 16, 2022 21:45
• 0 votes

1. Community
2. Support Forum
3. SAVE ERROR

Hi Fabio,  Welcome to the Box Community! Do you receive an error message that is similar to what is described in this article?: https://support.box.com/hc/en-us/articles/360043695454-Box-Edit-Error...

• View comment
• France
• March 16, 2022 21:26
• 0 votes

1. Community
2. Support Forum
3. Direct Links Expiration?

Hi Rafael,  Welcome to the Box Community! Direct links allow users with the shared link to download this item, so once the shared link no longer exists or expires, the direct link will also expire....

• View comment
• France
• March 16, 2022 21:16
• 0 votes

1. Community
2. Support Forum
3. unable to add a Box note to a collection

Hi Thomas,  Thanks for reaching out! To confirm, are you accessing this Box Note from a Shared link? If so, this is expected behavior since you cannot yet add a file that you are not collaborated i...

• View comment
• France
• March 16, 2022 21:14
• 0 votes

1. Community
2. Support Forum
3. Box not start on PC

Hi Gabriel,  Welcome to the Box Community! To confirm, are you using Box Drive app in your PC?  If so, do you encounter any sort of error message when trying to open Box Drive? Can you share a scre...

• View comment
• France
• March 16, 2022 21:00
• 0 votes

1. Community
2. Support Forum
3. I've deleted files, but my storage space was not reclaimed

Glad everything is okay now, Burt! Thanks for visiting and for your participation in the forum.

• View comment
• France
• March 16, 2022 20:54
• 0 votes

1. Community
2. Support Forum
3. Restore files deleted from trash

Hi there,  Welcome to the Box Community! I understand that you mistakenly deleted files from your Trash, and need help in restoring them. Our ability to perform recovery of deleted contents from Tr...

• View comment
• France
• March 16, 2022 20:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. I've deleted files, but my storage space was not reclaimed

Hi Burt,  Welcome to the Box Community, I'm happy to help! I went ahead and ran a script that will recount all of the files and how much storage is being used in your account.  You should now see t...

• View comment
• France
• March 15, 2022 22:10
• 0 votes