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3. Ransomware encrypted all of my Box files. Can I have them restored to a date?

Hi Mark,  Welcome to the Box Community! If you have not already, we recommend that you quit any active Box applications and scan your system for malware. Ransomware can impact content in a number o...

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• France
• March 14, 2022 20:24
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1. Community
2. Support Forum
3. Box Capture not syncing

Hi Amy,  Can you try to uninstall/ reinstall Box Capture and see if that helps resolve this issue for you? Let us know how it goes and if you need further assistance! Best,

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• France
• March 14, 2022 20:18
• 0 votes

1. Community
2. Support Forum
3. How do you contact billingÉ

Hi Aileen,  Welcome to the Box Community! I'm so sorry for the trouble in updating and upgrading your account. I see that we’ve already addressed both issues via ticket with Billing and have reache...

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• France
• March 14, 2022 19:47
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• 0 votes

1. Community
2. Support Forum
3. Mac not syncing completely using current Box Drive

Hi Albert,  Welcome to the Box Community! I'm sorry to hear that you are having issue with Box Drive on your Mac It looks like you are part of an organization that requires their managed users to c...

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• France
• March 14, 2022 19:39
• 0 votes

1. Community
2. Support Forum
3. Recovering permanently deleted folder

Hi there,  Upgrading will not affect Folders in your account, but to give you a heads up, contents in your Box will be inaccessible during upgrade process and may disappear since your account will ...

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• France
• March 11, 2022 22:27
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1. Community
2. Support Forum
3. Recovering permanently deleted folder

Hi there,  You may upgrade your account to any of the plans on this page: https://www.box.com/pricing  Once you have successfully upgraded, you will have the option to submit a case to Product Supp...

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• France
• March 11, 2022 21:18
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• 0 votes

1. Community
2. Support Forum
3. Welcome to Box

Hi there,  Would you mind sharing a screenshot of how this appear on your end so we can take a look? Looking forward to your response!

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• France
• March 11, 2022 20:49
• 0 votes

1. Community
2. Support Forum
3. Save Custom Signature

Hi Everyone,  Welcome to the Box Community! Box Sign currently does not support the ability to drag and drop, or upload a picture of your signature. However, this option is on the roadmap for a lat...

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• France
• March 11, 2022 20:37
• 0 votes

1. Community
2. Support Forum
3. Change e-mail

Hi Marcia, Welcome to the Box Community, I'm happy to help! If you need to change the email address linked to your Box account, you need to first link your new email to your account and then you'll...

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• France
• March 11, 2022 20:25
• 0 votes

1. Community
2. Support Forum
3. Storage used

Hi there,  Welcome to the Box Community! I ran the script that will help recount all of the files and how much storage is being used in your account.  You should see the correct storage size availa...

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• France
• March 11, 2022 20:21
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• 0 votes