France

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Recent activity by France Recent activity Votes
    1. Community
    2. Support Forum
    3. Uploading a shared link

    Thanks for responding back! It looks like this Shared link access is set to "People in your company" which makes the link accessible only to people who are managed on a Box account (Business and ot...

    1. Community
    2. Support Forum
    3. School and Personal Box

    Hi Mikaela,  Welcome to the Box Community and thanks for posting! I'd like to check if you are still having trouble accessing your files in Box. Is your Box showing completely empty? How are you ac...

    1. Community
    2. Support Forum
    3. Recovery of deleted files

    Hi Summet,  The investigation to determine if the content is recoverable would require a paid account. You can upgrade your current subscription then submit a case to Product Support,...

    1. Community
    2. Support Forum
    3. Uploading a shared link

    Hi there,  Welcome to the Box Community! Do you encounter any error message when you access a Shared link sent to you? Do you mind providing more information or even share a screenshot?  This will ...

    1. Community
    2. Support Forum
    3. Locked out of my personal account due to MFA

    Hi Randy,  Welcome to the Box Community!   This will require specific account information and assistance from our Support team, as I've checked a support ticket has been created for you.   Please ...

  • Official comment
    1. Community
    2. Support Forum
    3. Cancel Account

    Hi Pascal,  Welcome to the Box Community! You may follow the steps in this article on how to cancel your Box account: Cancel Your Box Account Thanks for posting and let us know how else we can help!

    1. Community
    2. Support Forum
    3. unable to access files

    Hi Jenna,  Welcome to the Box Community! This could be happening due to any of these reasons:  The person who created the link did not set the correct access level on the Shared link. The person ...

  • Official comment
    1. Community
    2. Support Forum
    3. Recovering Deleted Files - Help Required

    Hi Sumeet,  Welcome to the Box Community! I’m sorry but we are unable to support file recovery for users of our free plan.  Contact Box Product Support immediately if the content you deleted is no...

    1. Community
    2. Support Forum
    3. Incorrect Free Space

    Hi Everyone,  Welcome to the Box Community and thanks for reaching out! I've gone ahead and ran a script that will recount all of the files and how much storage is being used in your Box.  Sometime...

    1. Community
    2. Support Forum
    3. Connection Diagnostics and no support email

    Hi Mary,  Welcome to the Box Community! Sorry to hear about the trouble with your uploads, I'm happy to help. When you were uploading to Box, did you receive any sort of pop-up error message with t...