France

1. Community
2. Support Forum
3. User Activity Report

Hi Lynn,  Welcome to the Box Community! Box Admins may run a "User Activity Report" for a Folder by following the steps below: Go to Admin Console > Reports > Create Report , then choose "User Act...

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• France
• January 07, 2022 20:45
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1. Community
2. Support Forum
3. space not reclaimed when files are deleted

Hi Janie,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect Th...

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• France
• January 07, 2022 19:02
• 0 votes

1. Community
2. Support Forum
3. Copy files from Box to MS Sharepoint/OneDrive

Hi Dave,  Welcome to the Box Community! Have you had a chance to take a look at this article on "Box and SharePoint"? If your goal is to expose Box content in SharePoint and have a single point of...

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• France
• January 07, 2022 18:57
• 0 votes

1. Community
2. Support Forum
3. Oops! We can't seem to find the page you're looking for

Hi Vanitha,  Welcome to the Box Community! You would need to reach out to your organization's Box Admin to check the status of the account that owns this folder and let them know that you need acce...

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• France
• January 07, 2022 18:51
• 0 votes

1. Community
2. Support Forum
3. Not receiving confirmation email

Hi Bas,  Welcome to the Box Community! Please be advised that whichever email you register to Box will always be your Box Primary email address. This means, if you registered to Box using your seco...

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• France
• January 07, 2022 18:44
• Edited
• 0 votes

1. Community
2. Support Forum
3. reduce seats to 4 seats

Hi Eyal,  Welcome to the Box Community and thanks for posting! Have you checked out this article on "Decreasing Seats from your Subscription"? To reduce the number of purchased seats (licenses) fr...

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• France
• January 07, 2022 18:29
• 0 votes

1. Community
2. Support Forum
3. Set box folder permissions to read only with nested folders even if permission is broken at subfolder level

Hi Rakesh,  Welcome to the Box Community! To achieve your goal here, you will need to change the permissions of Users on the folder so that they will not be able to make changes to the folder and i...

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• France
• January 07, 2022 18:26
• 0 votes

1. Community
2. Support Forum
3. I can't receive any verification code from my email or mobile phone. It doesn't seem to be due to the network

Hi Zixuan,  Welcome to the Box Community! I wanted to check if you are still having issue receiving 2FA code on your device? Have you tried reaching out to your Cell phone provider to check if this...

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• France
• January 06, 2022 22:52
• 0 votes

1. Community
2. Support Forum
3. Remove Seats

Hi Vincent,  Welcome to the Box Community! Have you checked out this article on "Decreasing Seats from your Subscription"? To reduce the number of purchased seats (licenses) from your subscription...

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• France
• January 06, 2022 22:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. Windows 10 Box app disconnect often

Hi Daniele,  Does this only happen to Box Drive app or to any desktop applications you login to? If this is only happening to Box Drive app, our Product Support team might be able to help identify ...

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• France
• January 06, 2022 21:22
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• 0 votes