France

1. Community
2. Support Forum
3. cancelling account

Hey, Frank! Welcome to the Box Community!   This would be something our Cancellations team would like to investigate with you and may require specific account information.     It seems you already ...

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• France
• June 21, 2021 20:47
• 0 votes

1. Community
2. Support Forum
3. What does the grey "x" mean on a file in Box Drive.

Hi Jnickell,  Welcome to the Box Community! Box Drive icons only consist of a cloud, lock, orange sync symbol, green check, and red icons. This doesn't look like an icon related to Box Drive at all...

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• France
• June 21, 2021 20:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. Billing Issue

Hi Glenn,  Welcome to the Box Community!   This would be something our Billing team would like to investigate with you and may require specific account information.     I've gone ahead and created...

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• France
• June 21, 2021 20:36
• 0 votes

1. Community
2. Support Forum
3. Giving other iOS apps access to Box files

Hi Heath, Welcome to the Box Community! This will require our Box Support team to work directly with you, so I've submitted a case to Box Support on your behalf. You should be receiving an email co...

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• France
• June 21, 2021 20:29
• 0 votes

1. Community
2. Support Forum
3. Refund Request

Hi James,  Welcome to the Box Community! This would be something our Cancellations team can help you with and may require specific account information.    It seems you already have an open ticket f...

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• France
• June 21, 2021 20:22
• 0 votes

1. Community
2. Support Forum
3. I have been trying to cancel this service and there is no clear and finite way to do so. Please cancel my service

Hi James,  Welcome to the Box Community!   This would be something our Cancellations team would like to investigate with you and may require specific account information.     However, it seems you ...

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• France
• June 21, 2021 20:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. storage usage error

Hi there,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect Th...

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• France
• June 21, 2021 20:14
• 0 votes

1. Community
2. Support Forum
3. SSO with Okta

Hi Takayuki,  Welcome to the Box Community! Did you follow the steps in this article on setting up SSO for your account? https://support.box.com/hc/en-us/articles/360043696514-Setting-Up-Single-Sig...

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• France
• June 21, 2021 20:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. when i m uploading files in ibm its getting this error

Hi Sushmitha,  Welcome to the Box Community! This message usually comes up if the Shared link has been disable or the file associated with it has been deleted Have you tried contacting the owner of...

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• France
• June 25, 2021 21:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box file link with name and Office application extension

Hi Steven,  Thanks for clarifying on this. The closest that I could think that can achieve this is to use a Direct Link. A Direct link is a web address (URL) that links directly to a file without ...

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• France
• June 18, 2021 21:29
• Edited
• 0 votes