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1. Community
2. Support Forum
3. Box Sync on Mac does not scan for new files when screensaver is on

Hi Jeremy,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear that you are having issue with Box Sync. Upon checking, there was no any recent change with how Box Sync works nor the...

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• France
• December 20, 2022 20:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. sort descending

Hi Lisa,  Welcome to the Box Community, I'm happy to help! You can re-sort items by clicking on the column headings in browser. Say you to sort by name, you'd have to click the Name heading (once f...

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• France
• December 20, 2022 16:22
• 0 votes

1. Community
2. Support Forum
3. How to fix the SSO error?

Hi Kosuke,  Welcome to the Box Community, I'm happy to help! I understand that you encountered an erro when trying to setup SSO on your developer account. Please be advised that SSO is not supporte...

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• France
• December 20, 2022 14:21
• 0 votes

1. Community
2. Support Forum
3. Download

Hi Cole,  Welcome to the Box Community, I'm happy to help! Sounds like you may need to change the User account control settings on your device.  I found this article from Microsoft forum that may h...

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• France
• December 19, 2022 21:44
• Edited
• 0 votes

1. Community
2. Support Forum
3. when without internet environment, I can't access my box folder in laptop

Hi Johnson,  Welcome to the Box Community, I'm happy to help! When using Box Drive and you want to access your Box Drive folders even on offline mode, you would have to mark your folders for offlin...

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• France
• December 19, 2022 18:45
• 0 votes

1. Community
2. Support Forum
3. 2 Factor Authorization Not Working

Hi Ryan, Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gon...

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• France
• December 19, 2022 18:40
• 0 votes

1. Community
2. Support Forum
3. Sync problem after hard disk change

Hi Ioannis,  Welcome to the Box Community, I'm happy to help! You can certainly change the location of Box Sync folder and this can only be done when you first log into Box Sync (the first time aft...

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• France
• December 19, 2022 15:52
• 0 votes

1. Community
2. Support Forum
3. Unable to add external collaborators to folder

Hi Kent,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an e...

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• France
• December 16, 2022 21:46
• 0 votes

1. Community
2. Support Forum
3. Sorting is different when sending link to viewer

Hi there, Welcome to the Box Community, I'm happy to help! By default, a Shared Link to a Box folder presents your content in order of most recently Updated. However, you may want your shared links...

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• France
• December 16, 2022 21:06
• 0 votes

1. Community
2. Support Forum
3. box drive wont install

Hi Bogdan,  Welcome to the Box Community, I'm happy to help! Can you try restarting your PC and then please try to clean uninstall Box Drive from your computer and then re-install following these a...

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• France
• December 16, 2022 20:32
• 0 votes