France

1. Community
2. Support Forum
3. Payments a\nd upgrades

Hi Claudia,  Welcome to the Box Community! If you would like to Upgrade your account, you can do so by logging into your Box account and navigating to the upgrade page in the Admin Console, Please ...

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• France
• March 04, 2021 20:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. Online files missing after logging out local

Hi Dieter, Welcome to the Box Community! Have you checked the missing folder on the owner's Box Trash? Logging out completely removes all traces of your Drive usage from your machine and enables yo...

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• France
• March 04, 2021 20:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. User email is invalid

Hi Savas,  Welcome to the Box Community! You would see this error message if the email you are trying to use to replace your current Box email is already in use and linked to another Box Account. T...

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• France
• March 04, 2021 19:47
• 0 votes

1. Community
2. Support Forum
3. Can't access Box

Hi Emily,  Welcome to the Box Community! I checked with our team there is no going issue when accessing Box via Webapp, the status in Status.box.com also seems clear.Can you try the following tips ...

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• France
• March 04, 2021 19:44
• 0 votes

1. Community
2. Support Forum
3. Error downloading Box Drive

Hi Steve,  Welcome to the Box Community! To confirm, do you still have Box Sync installed on your computer? Box Sync and Box Drive cannot be installed on the same computer as this can result to mul...

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• France
• March 04, 2021 19:31
• 0 votes

1. Community
2. Support Forum
3. create report showing my Box Folders

Hi Gary,  Welcome to the Box Community! Box Admins who have access to the Reporting tool in the admin console may run a "Folders and Files" report which lists all the content in your Box account. T...

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• France
• March 04, 2021 19:17
• 0 votes

1. Community
2. Support Forum
3. share folder without showing contents

Hi Ana,  Welcome to the Box Community! Yes, this is possible. When inviting a person as a collaborator within a folder, you have the ability to set the level of access that person has to your conte...

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• France
• March 03, 2021 21:01
• 0 votes

1. Community
2. Support Forum
3. Automatically move folder

Hi Tiago,  Welcome to the Box Community! I don't believe we have a feature that you asked in here available in Box. Also, if you are not the owner of a specific folder, you cannot move it to anothe...

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• France
• March 03, 2021 20:50
• 0 votes

1. Community
2. Support Forum
3. Box Sync Error

Hi Tara,  Welcome to the Box Community! Are you logged in to the Box Sync app and is it running in your computer, you can check on this in the task manager/ menu bar? Would you mind sharing a scree...

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• France
• March 03, 2021 20:43
• 0 votes

1. Community
2. Support Forum
3. Continuous prompts to install Box Tools

Hi Fahd,  Welcome to the Box Community! The issue you encounter can happen if your network or computer environment prevents Box.com from communicating with Box Edit. Box Edit uses a loopback networ...

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• France
• March 03, 2021 19:04
• 0 votes