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1. Community
2. Support Forum
3. Can Box Sync work on more than one drive?

Hi Jeff,  Welcome to the Box Community! Multiple instances of Box Sync cannot be run on a single machine. Only one Box Sync process can be running on a machine at any given time. Please see Box Syn...

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• France
• November 04, 2020 20:45
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1. Community
2. Support Forum
3. Copying

Hi Sandy,  Welcome to the Box Community and thanks for your post! To answer your question, no, the changes in one of the duplicate file (assuming that you copied that file or folder where that file...

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• France
• November 04, 2020 20:35
• 0 votes

1. Community
2. Support Forum
3. Multiple User Duplicates with Numbers, Keynote and Box Drive

Hi John,  Welcome to the Box Community!  Box for iWork integration does support real-time collaboration. With this integration, you can preview, create, and edit iWork documents in Box, and launch ...

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• France
• November 04, 2020 20:25
• 0 votes

1. Community
2. Support Forum
3. Error updating xx items on Windows 10

Hi Sarah,  Welcome to the Box Community! Have you checked on your system tray for those error notifications in Box Drive? Box Drive provides user notifications if there are any issues saving your c...

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• France
• November 04, 2020 20:16
• Edited
• 0 votes

1. Community
2. Support Forum
3. How to print a list of collaborators

Hi Pete,  Welcome to the Box Community! If you are an Admin of your Box organization, you can run the Collaborations report to see all the users collaborating within your account along with their c...

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• France
• November 04, 2020 19:47
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1. Community
2. Support Forum
3. Accidentally entered wrong billing information and now I can't fix it

Hi Max,  Welcome to the Box Community! This will require our Box Billing team to work directly with you. It seems you already have an open ticket for this issue with our billing department, please ...

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• France
• November 04, 2020 19:24
• 0 votes

1. Community
2. Support Forum
3. Retention based on Classification

Hi Dimitris,  Welcome to the Box Community! Have you checked out this article on Using Retention Policies to Manage Content Deletion? In step 9, it explains the option to retain items with specific...

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• France
• November 03, 2020 22:51
• 0 votes

1. Community
2. Support Forum
3. Not able to access files

Hi Matt,  Welcome to the Box Community!  This would be something our Billing team can investigate with you and may require specific account information.   It seems you already have an open ticket f...

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• France
• November 03, 2020 20:15
• 0 votes

1. Community
2. Support Forum
3. Changing from Box sync to Box Drive in MacBook Air

Hi Christopher,  Welcome to the Box Community! Have you checked if there is an application installed like "reboot to restore software" (ex. Deep freeze) on the your computer that automatically remo...

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• France
• November 03, 2020 20:12
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1. Community
2. Support Forum
3. Auto deleting files

Hi Colin,  Welcome to the Box Community! This article discusses the Governance package that does contain the feature you were inquiring about:  https://support.box.com/hc/en-us/articles/3600436943...

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• France
• November 03, 2020 20:07
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