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1. Community
2. Support Forum
3. Box Windows Program Unresponsive After Windows Update

Hi Jesse, Welcome to the Box Community, I'm happy to help! Can you please do a clean uninstall of Box Drive to remove traces of the old installation from your Windows computer by following the step...

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• France
• December 01, 2022 21:32
• 0 votes

1. Community
2. Support Forum
3. Problem with sharing folders

Hi Vasile Welcome to the Box Community, I'm happy to help! Can you please check the "Settings" of the folder you are inviting this user to and see if "Restrict collaboration" is enabled? Find the ...

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• France
• December 01, 2022 21:25
• 0 votes

1. Community
2. Support Forum
3. Where did two weeks of docx and corresponding pdf files go?

Hi Scott,  Welcome to the Box Community, I'm happy to help! First off, have you tried to check on your account in Box.com (Box webapp) to see if the missing files are in there? Also, are you the ow...

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• France
• December 01, 2022 21:23
• 0 votes

1. Community
2. Support Forum
3. Access stats within Properties menu

Hi Debbie,  I had a chance to check your profile in this post, and I see you are part of an Enterprise account so you should be able to access stats to files that you own or owned by any managed us...

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• France
• December 01, 2022 21:19
• 0 votes

1. Community
2. Support Forum
3. Delete a file which is being used in "Box for Office for Web", I cannot delete it!

Hi Henk,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've go...

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• France
• December 01, 2022 18:21
• 0 votes

1. Community
2. Support Forum
3. Some files (usually PDF) not being synced from Finder to Box.com

Hi Brooke,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've ...

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• France
• December 01, 2022 18:19
• 0 votes

1. Community
2. Support Forum
3. Desktop app won't open

Hi Shantelle,  I see you are having issue running Box Sync on your Mac, if I may ask, is your Mac using an M1 chipset? I asked because at present, Box Sync is not supported on apple devices that ar...

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• France
• December 01, 2022 18:08
• 0 votes

1. Community
2. Support Forum
3. Can't reset my password

Hi John,  Welcome to the Box Community, I'm happy to help! If you are having issue resetting the password of your company Box account, we suggest reaching out to your internal helpdesk or IT depart...

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• France
• November 30, 2022 20:28
• 0 votes

1. Community
2. Support Forum
3. Access stats within Properties menu

Hi Debbie,  Welcome to the Box Community! Have you checked out our KB article on Tracking User Access Stats on Files? Tracking file activity is available only on the files of Starter, Business, B...

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• France
• November 30, 2022 20:20
• 0 votes

1. Community
2. Support Forum
3. Box not syncing/loading on desktop

Hi Stephanie,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear that your Box will not load and sync into your Desktop. Can I have you try to manually reset your Box Drive app fol...

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• France
• November 30, 2022 20:19
• 0 votes