France

1. Community
2. Support Forum
3. Access stats within Properties menu

Hi Debbie,  Welcome to the Box Community! Have you checked out our KB article on Tracking User Access Stats on Files? Tracking file activity is available only on the files of Starter, Business, B...

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• France
• November 30, 2022 20:20
• 0 votes

1. Community
2. Support Forum
3. Box not syncing/loading on desktop

Hi Stephanie,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear that your Box will not load and sync into your Desktop. Can I have you try to manually reset your Box Drive app fol...

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• France
• November 30, 2022 20:19
• 0 votes

1. Community
2. Support Forum
3. Desktop app won't open

Hi Shantelle,  Welcome to the Box Community, I'm happy to help! To confirm, are you using Box Sync or Box Drive? May we know what version? May we know what OS are you running on your laptop? if you...

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• France
• November 30, 2022 20:15
• 0 votes

1. Community
2. Support Forum
3. File Versioning Doesn't Work - Won't Acknowledge My Paid Account

Hi Douglas,  Welcome to the Box Community, I'm happy to help! I checked your profile in this post and I see its linked to a Personal Free Box account. Please be advised that personal Free accounts ...

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• France
• November 30, 2022 20:12
• 0 votes

1. Community
2. Support Forum
3. I can't open the pdf eReview file on my computer

Hi Evgeny,  Welcome to the Box Community, I'm happy to help! May we know what collaborator permission do you have on this file? Are you the owner, an editor or viewer? Also, can you send us a scree...

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• France
• November 30, 2022 20:04
• 0 votes

1. Community
2. Support Forum
3. File Content Searching?

Hi Johnny,  Welcome to the Box Community, I'm happy to help! I understand that you are trying to search for your files using the Content Search. Please be advised that 'content searching' feature i...

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• France
• November 30, 2022 20:01
• 0 votes

1. Community
2. Support Forum
3. Upload/migrate documents from Sharepoint to BOX

Hi Mette,  Welcome to the Box Community, I'm happy to help! If you are migrating your contents from Sharepoint (or other cloud services) to Box, please take a look at this article to learn more abo...

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• France
• November 30, 2022 19:57
• 0 votes

1. Community
2. Support Forum
3. Need to transfer files from shared Box to another Box account

Hi Lesley,  Welcome to the Box Community, I'm happy to help! The best option is to manually download the files from the Shared link into your computer, and then you manually upload them into your o...

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• France
• November 29, 2022 17:27
• Edited
• 0 votes

1. Community
2. Support Forum
3. Why am I not able to delete files from my trash.

Hi Anup,  Welcome to the Box Community, I'm happy to help! If you are unable to permanently delete items from your Box Trash, its most likely due to your company's Trash Policy. Enterprise Admins c...

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• France
• November 29, 2022 17:08
• 0 votes

1. Community
2. Support Forum
3. missing data

Hi there,  Welcome to the Box Community, I'm happy to help! To confirm, do you own the missing contents or are these collaborative contents or folders owned by someone else? If a collaborative cont...

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• France
• November 28, 2022 21:29
• 0 votes